Associate Health And Safety

About the role

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. The Health and Safety Associate (HSA) is a member of the business operations team, responsible for ensuring a safe and trauma-informed environment of care. The HSA works with families and adults in treatment in a manner that is trauma-informed and responsive to needs, culture, and gender. Duties include community engagement, emergency response, routine facility checks, safety inspections, incident reporting, and other tasks assigned by the Business Office Coordinator or designated supervisor. Shift hours and job duties may change to support the needs of the agency.

Responsibilities

• Provides high-quality, visible customer service and engages in a friendly, helpful manner with staff, individuals in services, and other visitors.
• Observes lobbies for visitors exhibiting changes in behaviors, thoughts, or feelings, connecting individuals with appropriate clinical staff as needed.
• Performs health and safety patrols, including interior and exterior checks of all facilities at the site to optimize campus safety.
• Responds to non-police emergency calls, including fire and security alarms, medical emergencies, hazardous material spills, and traffic control.
• Completes reports and documentation, such as Health and Safety Reports, Vendor Logs, Janitor Logs, Weekly Site Safety Inspections, and Weekly Cleaning Checklists.
• Performs Weekly Site Safety Inspections, checking fire equipment condition, locks, alarm devices, and other potential hazards.
• Analyzes operating practices to enhance organization and add value to job accomplishments.
• Enters work orders for building safety or repair needs, coordinates with Facilities, and monitors work order statuses to ensure resolution within 48 business hours.
• Conducts and documents monthly drills in accordance with the site’s Environment of Care Manual.
• Conducts and documents the Environment of Care Scan for their site once per quarter.
• Utilizes Mental Health First Aid skills to mediate conflicts or confrontations between agency staff, visitors, individuals served, or others at the assigned site.
• Assists individuals by answering questions and providing directions to the proper building or office.
• Documents and reports suspicious activity.
• Attends all training and meetings as directed.
• Provides walking escorts as requested.
• Responsible for opening/closing a clinic/building to ensure building security.
• Uses two-way radios and cell phones to communicate with other staff on-site.
• Responds to biohazardous incidents and performs supplemental sanitizing cleanings as needed.
• Maintains attendance for the designated shift and communicates any absences.
• Remains knowledgeable about and compliant with internal and external policies, procedures, regulations, and standards.
• Submits timecards accurately and timely.
• Performs other duties as assigned.

Requirements

• High School graduate or GED with a minimum of 1 to 2 years of customer service experience.
• Bilingual (English/Spanish) is a plus.
• Must complete assigned training courses, including:
  • Mental Health First Aid within one year of hire.
  • Satori Alternatives to Manage Aggression, annually.
• Strong analytical, customer service, data entry, and problem-solving skills.
• Ability to exercise good judgment, make sound decisions, and support the agency’s mission with sensitivity to cultural diversity.
• Ability to work cooperatively as part of a team and interact professionally with staff and individuals served.
• Ability to multi-task and accommodate high volume.
• Basic math skills required.
• Ability to apply common sense understanding to carry out simple one- or two-step instructions.
• Proficiency in using computers, printers, and software programs (e.g., Word, Excel, Outlook, PowerPoint).
• Ability to utilize the Internet for resources.

Physical Demands & Work Environment

• Regularly required to talk, hear, and use hands and fingers to operate a computer and telephone.
• Must be able to carry equipment and supplies (up to 15 pounds).
• Requires standing and/or walking in excess of 7 hours a day.
• Occasional in-county travel may be required.
• Must have a current State of Texas Driver License or obtain one within three months of employment if licensed in another state.
• Must meet criteria for insurability by Metrocare’s risk management facilitator and provide proof of minimal auto liability coverage if operating a personal vehicle for work.
• Must have an acceptable driving record.
• Work environment may vary in noise level between low and mild.
• Expected to maintain composure under pressure and follow established protocols for a safe and secure work environment.
• Ongoing training in crisis intervention, de-escalation techniques, and workplace safety is provided.
• Access to resources such as the Employee Assistance Program (EAP), Telehealth Counseling, and Supportive Management.

Benefits

• Competitive salary.
• Exceptional training opportunities.
• Medical, dental, and vision coverage.
• Paid Time Off and paid holidays.
• Employee Assistance Program.
• Retirement Plan with employer matching.
• Health Savings Account with employer matching.
• Professional Development allowance up to $2,000 per year.
• Bilingual Stipend – 6% of the base salary.
• Many other benefits.