Health and Safety Associate

About the role

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. The Health and Safety Associate (HSA) is a member of the business operations team, responsible for ensuring a safe and trauma-informed environment of care. The HSA works with families and adults in treatment in a manner that is trauma-informed and responsive to needs, culture, and gender. Shift hours and job duties may change to support the needs of the agency.

Responsibilities

• Provides high-quality, visible customer service and engages in a friendly, helpful manner with staff, individuals in services, and other visitors.
• Observes lobbies for visitors exhibiting changes in behaviors, thoughts, or feelings to connect the individual with appropriate clinical staff, as needed.
• Performs health and safety patrols, including interior and exterior checks of all facilities at the site to optimize campus safety.
• Responds to non-police emergency calls (e.g., fire & security alarms, medical emergencies, hazardous material spills, pedestrian or vehicular traffic control).
• Completes reports and documentation, including Health and Safety Reports, Vendor Logs, Janitor Logs, Weekly Site Safety Inspections, Weekly Cleaning Checklist, and others as needed.
• Performs Weekly Site Safety Inspections, checking fire equipment condition, locks, alarm devices, and other potential hazards.
• Analyzes operating practices to enhance organization and add value to job accomplishments.
• Enters work orders for building safety or repair needs, coordinates with Facilities, and monitors work order statuses to ensure resolution within 48 business hours.
• Conducts and documents monthly drills in accordance with the site’s Environment of Care Manual.
• Conducts and documents the Environment of Care Scan for their site once per quarter.
• Utilizes Mental Health First Aid skills to mediate conflicts or confrontations between agency staff, visitors, individuals served, or others at the assigned site.
• Assists individuals by answering questions and providing directions to the proper building or office.
• Documents and reports suspicious activity.
• Attends all training and meetings as directed.
• Provides walking escort as requested.
• Responsible for opening/closing a clinic/building to ensure building security.
• Uses two-way radios and cell phones to communicate with other staff on-site.
• Responds to biohazardous incidents and performs supplemental sanitizing cleanings as needed.
• Maintains attendance for the designated shift and communicates any changes to the Supervisor.
• Remains knowledgeable about and compliant with internal and external policies, procedures, regulations, and standards, including Metrocare’s environment of care policies and regulatory standards.
• Submits all timecards accurately and timely.
• Performs other duties as assigned.

Requirements

• High School graduate or GED with a minimum of 1 to 2 years of customer service experience.
• Bilingual (English/Spanish) is a plus.
• Must complete assigned training courses, including:
  • Mental Health First Aid (within one year of hire).
  • Satori Alternatives to Manage Aggression (annually).
• Strong analytical skills, customer service skills, data entry skills, attention to detail, professional acumen, business ethics, and understanding of continuous improvement processes.
• Ability to solve problems, exercise good judgment, and make sound decisions.
• Ability to support the agency’s mission and demonstrate sensitivity to cultural diversity and workplace dynamics.
• Basic math skills required.
• Ability to apply common sense understanding to carry out simple one- or two-step instructions.
• Ability to deal with standardized situations with only occasional or no variables.
• Ability to exercise tact and diplomacy in interacting with internal/external customers.
• Ability to work cooperatively as part of a large team.
• Ability to interact with staff and individuals in service with a high degree of professionalism.
• Ability to multi-task and accommodate high volume.

Skills

• Proficiency in using computers, printers, and software programs (e.g., Word, Excel, Outlook, PowerPoint).
• Ability to utilize the Internet for resources.

Physical Demands & Work Environment

• Regularly required to talk and hear, use hands and fingers to operate a computer and telephone.
• Must be able to carry equipment and supplies (up to 15 pounds).
• Requires standing and/or walking in excess of 7 hours a day.
• In-county travel may be required occasionally; overnight travel is not required.
• Must have a current State of Texas Driver License or obtain one within three months of employment if licensed in another state.
• Liability insurance is required if operating a personal vehicle on Center property or for Center business.
• Must be insurable by the Center’s liability carrier if operating a Center vehicle or driving a personal car on Center business.
• Must have an acceptable driving record.
• Expected to maintain composure under pressure, exercise sound judgment, and follow established protocols for a safe and secure work environment.
• Ongoing training in crisis intervention, de-escalation techniques, and workplace safety is provided.
• Access to resources such as the Employee Assistance Program (EAP), Telehealth Counseling, and Supportive Management.
• The noise level may vary between low and mild; the work environment should not be unusually hot or cold.

Benefits

• Competitive salary.
• Exceptional training opportunities.
• Medical, Dental, and Vision insurance.
• Paid Time Off and Paid Holidays.
• Employee Assistance Program.
• Retirement Plan, including employer matching.
• Health Savings Account, including employer matching.
• Professional Development allowance up to $2,000 per year.
• Bilingual Stipend – 6% of the base salary.
• Many other benefits.