Associate General Counsel/Director of Compliance

About the Role

Reports to: President & Chief Legal Counsel

Prestige Financial Services is expanding its third‑party recovery and servicing platform, including outsourced servicing solutions and recovery services. The Associate General Counsel & Director of Compliance will be a key member of Prestige’s leadership team, responsible for designing, implementing, and overseeing the legal and regulatory framework that supports these business lines. Working directly with the Chief Legal Counsel, this role leads legal and compliance initiatives related to third‑party debt collection, loan servicing, recovery operations, vendor oversight, client onboarding, licensing, examinations, and regulatory compliance.

Responsibilities

• Third‑Party Recovery & Servicing Oversight
  • Advise executive leadership on legal, regulatory, and compliance risks associated with servicing and collection activities conducted on behalf of third‑party clients.
  • Review and advise on servicing agreements, forward‑flow agreements, collection agreements, client contracts, vendor agreements, and related operational arrangements.
  • Support onboarding of new clients, products, portfolios, and servicing relationships.
  • Develop legal and compliance guidance for servicing, recovery, call‑center, litigation, and customer‑facing operations.
• Regulatory Compliance
  • Oversee compliance with federal and state laws governing debt collection, loan servicing, consumer communications, and consumer protection.
  • Advise executive management regarding state and federal servicing laws, including FDCPA, TCPA, FCRA, GLBA, and UDAAP.
  • Monitor legislative, regulatory, and enforcement developments and assess operational impacts.
  • Develop and maintain compliance management systems, policies, procedures, monitoring programs, and testing protocols.
• Licensing & Regulatory Examinations
  • Oversee state licensing strategy and maintenance for collection agency, servicing, and related licenses.
  • Coordinate responses to regulatory examinations, audits, investigations, attorney‑general inquiries, and consumer complaints.
• Operational Compliance & Risk Management
  • Partner with operations, recovery, servicing, litigation, information security, and vendor management teams to ensure implementation of compliant business practices.
  • Review call programs, communication strategies, payment processing practices, consumer disclosures, and operational procedures.
  • Conduct compliance reviews of third‑party vendors, collection agencies, law firms, and other service providers.
  • Develop compliance training programs for servicing and recovery personnel.
• Litigation & Legal Support
  • Assist with consumer litigation, collection litigation, arbitrations, and regulatory matters.
  • Coordinate with outside counsel and recovery attorneys throughout Prestige's national network.
  • Review demand letters, complaints, regulatory inquiries, and consumer disputes.
  • Provide practical legal guidance regarding escalated consumer complaints and operational issues.

Required Skills & Competencies

• Extensive knowledge of federal and state laws governing consumer collections and servicing.
• Strong understanding of collection operations, servicing platforms, and consumer communications.
• Demonstrated ability to apply FDCPA, TCPA, FCRA, UDAAP, state collection statutes, and licensing requirements.
• Experience managing regulatory examinations, audits, and enforcement matters.
• Ability to develop practical compliance solutions in a fast‑growing and evolving business environment.

Qualifications

• Juris Doctor (J.D.) from an accredited law school.
• Licensed and in good standing with at least one state bar.
• Minimum of 7 years of legal and/or compliance experience involving consumer collections, loan servicing, debt buying, financial services, or related regulated industries.
• Significant experience with FDCPA, TCPA, FCRA, state collection laws, and regulatory compliance programs.
• Experience supporting third‑party collection, servicing, debt‑buying, or recovery operations preferred.
• Experience with regulatory examinations and compliance management systems strongly preferred.
• Prior compliance leadership, regulatory, or financial services experience preferred.

Work Environment

This position is performed in a professional office environment. Regular, predictable, full‑time onsite attendance is essential due to the nature of compliance, legal, and business operations, including collaboration with leadership and other departments, participation in meetings, and handling confidential and sensitive information. The role requires the ability to remain stationary for extended periods while working at a computer, frequent verbal and written communication, and occasional movement throughout the office for meetings, training, and other business activities. Travel may be required for business‑related activities.