Associate F&B Manager

Responsibilities

• Oversee day-to-day service operations within the assigned outlet.
• Maintain Forbes and Four Diamond service standards through live coaching and accountability.
• Lead pre-shift meetings, ensure floor readiness, and manage pacing and communication with culinary.
• Cook up with Banquets, Special Events, Sports, Engineering, and Hotel operations to ensure the outlet is fully prepared.
• Perform other job-related duties as assigned, including temporary reassignment to support operational needs.
• Act as department head when assigned, with full responsibility for outlet performance.

Leadership & Staffing

• Hire, train, and coach front-of-house staff.
• Conduct performance evaluations and participate in progressive discipline when necessary.
• Lead onboarding of new employees and ensure team understanding of resort expectations.
• Foster a professional, productive, and inclusive work environment.

Financial Controls & Reporting

• Write weekly schedules aligned with forecasted business.
• Complete payroll edits, tip reporting, and overtime review.
• Participate in month-end reporting.
• Manage inventory, assist in ordering, and control product waste and usage.
• Own outlet-level financial performance when acting as department head, including budgets, forecasts, and expense control.

Collaboration & Communication

• Work closely with the Assistant Director of F&B and Executive Chef.
• Participate in outlet leadership meetings and communicate updates to the team.
• Ensure proper handoff to MODs or peers during days off or transitions.
• Collaborate on training, beverage programming, and event execution.

Requirements

• 3+ years of F&B leadership experience, ideally in a hotel, resort, or multi-outlet environment.
• Proven ability to manage teams, guest experience, and outlet performance.
• Strong knowledge of scheduling, payroll systems, and labor management.
• Excellent communication and organizational skills.
• Experience with beverage operations and collaboration with BOH teams.

Additional Requirements

• Must be available for a flexible schedule including nights, weekends, and holidays.
• Must be able to stand for long periods and lift up to 25 lbs.
• Role supports and upholds Boar’s Head Resort’s Standards, defined by Preferred Hotel Group and Forbes standards of service and guest care.