Associate Executive Director - Towson (Orokawa)

About the role

The Associate Executive Director is responsible for leading center operations, specifically in Membership, Philanthropy (including Volunteerism), Community Engagement, and Stay and Play for a Y Family Center. They supervise assigned associates, manage facilities, and oversee various aspects of the Y's mission.

Responsibilities

• Create strategies to meet new member recruitment, sales, and philanthropy goals.
• Foster a member-focused culture and model relationship-building skills.
• Implement strategies to retain existing members and participants.
• Coordinate program registration and provide support to Program Directors.
• Recruit, hire, train, and develop associates and volunteers.
• Review and evaluate associates' performance.
• Create tools and strategies for marketing programs internally and in the community.
• Maintain accurate records and statistics; prepare reports and presentations.
• Ensure quality of materials for distribution and accuracy of information.
• Represent the Y at community events to promote the Y and increase community engagement.
• Assist in the development of cooperative community relationships and partnerships.
• Manage budget for membership, stay and play, and philanthropy.
• Work closely with and follow the direction of the Executive Director.
• Participate in and support associate meetings and/or related meetings.

Requirements

• Bachelor's degree in related field preferred or equivalent combination of education and experience.
• Previous supervisory experience in sales and customer service preferred, with three or more years’ experience in managing exempt personnel or equivalency preferred.
• Supervision of a 4,000+ membership unit Y or equivalency preferred.
• Supervision of budget exceeding $1.5M.
• Demonstrated track record of generating leads and closing sales.
• Demonstrated track record of developing and implementing results-oriented retention and engagement strategies.
• Strategic planning and tactical execution experience that resulted in achievement of goals.
• Excellent personal computer skills and experience with standard business software.
• Able to work flexible hours including evenings, weekends, and holidays.

Qualifications

• Must be able to work flexible hours including evenings, weekends, and holidays.
• Able to relate effectively to diverse groups of people from all social and economic segments of the community.

Skills

• Strong leadership and supervisory skills.
• Excellent interpersonal and communication skills.
• Ability to manage budgets and resources effectively.
• Experience with standard business software.
• Ability to work collaboratively with diverse teams.

Benefits

• Comprehensive benefits package including flexible schedules, competitive pay, and generous paid time off.
• Medical, dental, and vision benefits.
• Dependent care FSA.
• Employer contribution to the Y retirement fund.
• Opportunities for career advancement.
• Training and development programs aligned with the Y's mission.

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible schedule to accommodate the needs of the position and the community.