Associate Event Operations Manager

About the role

The Associate Event Operations Manager supports the success of internal and external stakeholders at global events. This role reports to the Manager, Convention Operations.

Responsibilities

• Serve as the main point-of-contact for teams within TPCi who need to have a presence at our events.
• Gather, track, and communicate onsite needs including but not limited to badges and credentialing, catering, furniture, A/V, and tech equipment accurately and on-time.
• Ensure all needs are accounted for onsite.
• Liaise with the President’s office to arrange onsite needs for local and international executives.
• Develop the catering plan for each event (feeding 1500+ people) and be the onsite POC for staff F&B.
• Manage the onsite Show Management Office, including tracking inventory of radios, keys, etc. and acquiring needed supplies.
• Manage merchant/exhibitor presence at TPCi events, end-to-end from application through execution.
• Global travel to 4 events per year plus site visits as needed.

Requirements

• 3-5 years experience in planning events of 10,000+ attendees.
• Experience building relationships across all levels of an organization.
• Experience providing executive-level support with professionalism, discretion, and strong attention to detail.
• Able to multitask and proactively manage assigned projects across quarterly global events with minimal supervision.
• Able to communicate respectfully, clearly, and accurately at all times.
• Able to work under pressure and under challenging timelines.
• Expert-level skills in Microsoft Excel, utilizing formulas, pivot tables, and advanced tools to solve complex data challenges.
• Experience with, or a desire to learn, AutoCAD.

Qualifications

• Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
• Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.
• Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
• Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve.
• Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals.
• Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.

Skills

• Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
• Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.
• Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
• Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve.
• Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals.
• Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.

Benefits

• An innovative culture driven by impact, delivering meaningful outcomes.
• Company events that celebrate the spirit of Pokémon.
• Cash-based compensation programs.
• Competitive cash-based compensation programs.
• 100% employer-paid healthcare premiums for you.
• Generous paid family leave.
• Employer-paid life insurance.
• Employer-paid long and short-term income protection insurance.
• US Employees: 401k Employer Matching.
• UK/IRE/MX Employees: Pension Employer Contributions.
• Fitness reimbursement.
• Commuter benefit.
• LinkedIn learning.
• Comprehensive relocation package for certain roles.
• Hybrid work environment.

Pay

• Base Salary Range: For this role, new hires generally start between $86,000.00 - $102,000.00 per year. The full range is $86,000.00 - $150,000.00 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate’s qualifications and professional experience uniquely.

Schedule

• Hybrid work environment.