Associate Director, Vendor Management - Optum Financial - Remote

Primary Responsibilities

• Develops and executes Global strategies or functional/operational objectives
• Global performance across multiple platforms in a matrixed organization
• Global oversight of staffing
• Directs Global to resolve or drives resolution of highly complex or unusual business problems that impact major functions or processes
• Deliver operational excellence, achieving customer satisfaction and quality results and expense management
• Identify process improvements and lead the execution of initiatives in an effective, efficient, compliant, and consistent manner
• Negotiating agreements and changes to meet the needs of the business
• Collaborate and build relationships
• Lead Global change management efforts
• Onsite Global site audits to monitor performance and compliance

Required Qualifications

• 3+ years of people leadership experience
• 1+ years of experience working with Global Contact Center Business Process Outsourcing contracts and performance in a leadership role (Director, Associate Director level) in a Healthcare and/or Financial Services
• 2+ years of experience managing performance and delivery of medium-large sized operations teams
• Willing or ability to travel between sites up to 50%

Preferred Qualifications

• Experience in executing Global business transformation projects involving people, processes, and technology
• Experience leading Global teams
• Health Benefit Account subject matter expertise
• FinTech subject matter expertise

Pay & Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

The salary for this role will range from $112,700 - $193,200 annually based on full-time employment.

We comply with all minimum wage laws as applicable.