Associate Director, Systems Deployment and Integration

Responsibilities

• Lead medium-to-large systems deployment and integration initiatives from planning through implementation, adoption, and operationalization
• Serve as the day-to-day lead across multiple workstreams, ensuring alignment of project activities, deliverables, timelines, and partner expectations
• Partner with collaborators to understand business needs, gather requirements, and identify operational solutions that support business objectives
• Facilitate discovery sessions, business requirements gathering, process reviews, and workflow discussions to ensure alignment between business needs and system capabilities
• Lead User Acceptance Testing (UAT) planning, coordination, issue management, and resolution activities
• Cookordinate multi-functional teams, collaborators, vendors, and implementation partners to support successful execution and adoption
• Develop and maintain implementation plans, timelines, documentation, trackers, and supporting materials
• Identify risks, dependencies, and operational impacts and proactively develop mitigation strategies
• Support governance, achievement tracking, executive reporting, and decision-making processes
• Ensure systems align with business processes, workflows, and ways of working
• Support initiatives in communication, training, and enablement efforts to drive successful adoption and long-term sustainability
• Create and maintain business process documentation, SOPs, training materials, and operational playbooks
• Mentor Managers, Senior Analysts, and junior team members while providing guidance on implementation approaches, partner management, and deliverable quality
• Drive continuous improvement efforts by finding opportunities to streamline implementation processes, improve workflows, and enhance operational effectiveness

Requirements

• Strong experience leading systems deployments, integrations, operational implementations, or business systems initiatives
• Strong business analysis and structured problem-solving capabilities
• Demonstrated experience with UAT planning, systems implementation, workflow enablement, and systems integrations
• Strong partner management and communication skills with the ability to influence without direct authority
• Strong organizational and project management skills with exceptional attention to detail and follow-through
• Excellent written and verbal communication skills with the ability to simplify complex information for diverse audiences
• Advanced PowerPoint and presentation development skills with the ability to create polished, executive-ready materials
• Strong facilitation skills and ability to lead discovery sessions, working sessions, and partner workshops
• The ability to balance critical thinking with practical execution and measurable business outcomes

Qualifications

• 7–10 years of experience in business operations, systems implementation, business analysis, project/program management, consulting, operational excellence, or related functions
• Demonstrated experience leading systems deployments, integrations, operational implementations, or multi-functional business initiatives
• Strong proficiency in PowerPoint, including executive storytelling, formatting, and presentation guidelines
• Strong proficiency in Excel and ability to organize, synthesize, analyze, and present information effectively
• Experience working with enterprise systems, business platforms, workflow tools, or operational technologies preferred
• Experience in marketing, media, agency, consulting, professional services, or similarly complex organizations preferred but not required
• Demonstrated ability to solve complex business problems, influence partners, and drive operational outcomes
• Bachelor's degree in Business Administration, Information Systems, Organizational Development, Communications, or a related field preferred but not required