Associate Director, Principal Partnerships

About the role

Angi is seeking an Associate Director to manage and grow relationships with our largest Home Service Professional partners. This role serves as the primary advisor to partners, helping them maximize their success on the Angi platform through data-driven insights, operational guidance, and strategic planning.

Responsibilities

• Strategic Account Ownership
• Manage a portfolio of Angi’s most strategic Service Professional partners, serving as their primary point of contact and strategic advisor.
• Develop a deep understanding of partner businesses, goals, and performance on the platform to identify growth opportunities and risks.
• Build trusted relationships with partner leadership, providing consultative guidance that improves their outcomes and long-term partnership with Angi.
• Lead regular business reviews with partners, presenting performance insights and strategic recommendations.
• Data-Driven Partner Strategy
• Analyze partner performance metrics to identify trends, growth opportunities, and areas for operational improvement.
• Translate complex data into clear insights and actionable recommendations for both partners and internal teams.
• Partner with Analytics and Product teams to improve data visibility and reporting for strategic accounts.
• Use quantitative analysis to guide decisions around partner engagement, expansion opportunities, and performance optimization.
• Growth and Revenue Expansion
• Identify opportunities to deepen relationships with existing partners and expand their engagement on the platform.
• Collaborate with internal teams to develop strategic proposals, pilot programs, and new initiatives that drive partner value.
• Support the execution of growth strategies within the account portfolio while proactively mitigating risk to retention.
• Partner with Product, Operations, and Customer Experience teams to advocate for partner needs and influence product improvements.
• Provide feedback from partners to inform strategic priorities and operational improvements.
• Participate in cross-functional initiatives aimed at improving the end-to-end Service Professional experience.
• Operational Excellence
• Maintain a forward-looking view of partner health, proactively identifying risks and opportunities.
• Develop structured account plans and engagement strategies for key partners.
• Support internal initiatives that improve processes, tools, and workflows for the broader Strategic Partnerships team.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years of experience in strategic account management, consulting, partnerships, or customer success.
• Experience managing complex customer or partner relationships.
• Strong analytical capabilities and experience using business intelligence tools (e.g., Looker, Tableau).
• Proven ability to influence cross-functional teams and drive initiatives forward.
• Excellent written and verbal communication skills, including executive-level presentations.
• AD, Experience in marketplace, SaaS, or platform-based businesses is a plus.

Pay

The base salary band for this position ranges from $110,000 - $170,000 commensurate with experience and performance. Compensation may vary based on factors such as geographic location.

Schedule

This position will be eligible for an incentive pay component and equity package.

Benefits

• Full medical, dental, vision package to fit your needs.
• Flexible vacation policy; work hard and take time when you need it.
• Pet discount plans & retirement plan with company match (401K).