Associate Director, PMO

About the Role

The Associate Director, PMO is a frontline manager for the project management team, supervising a staff responsible for managing projects aligned with a specific program. This role focuses on strategic program management, overseeing the project pipeline for a client or large brand. Associate Directors are well-versed in project delivery processes for technology and strategy projects and PMO standards. They are essential for team growth, development, and successful project delivery.

Responsibilities

• Deliver and manage creative and strategic project/programs
• Develop and execute program and client-level staffing plans
• Provide program and client reporting on health, status, risks, and key milestones
• Create and implement issue mitigation plans
• Define and execute onboarding plans
• Ensure billability of the project management team
• Conduct performance evaluations and goal setting for Project Coordinators, Project Managers, and Senior Project Managers
• Perform issue and escalation root cause analysis
• Facilitate retrospective meetings and share results with stakeholders
• Collaborate with the portfolio team on client road maps and improvement plans
• Develop direct reports and serve as a coach and mentor across the team
• Enforce process adherence and manage resistance
• Monitor successes/challenges and propose process and standards improvements
• Review project work output and provide feedback
• Manage and prioritize team workload
• Set and manage team-level goals and objectives
• Handle team escalations
• Proactively identify program-level risks
• Oversee program health, including budget, scope, and timeline
• Demonstrate commitment to diversity, equity, and inclusion

Qualifications

• Bachelor’s degree or equivalent education plus professional experience
• 7+ years of relevant experience
• Experience delivering and managing strategic projects and programs in an advertising agency environment
• Ability to lead high-complexity and/or high-visibility projects
• Program management knowledge and experience
• Expertise in executing all project types
• Experience working with ambiguity and mentoring others in uncertain situations
• Advanced risk management skills
• Advanced stakeholder management skills
• Advanced reporting and program-level financial management
• Strong ability to pitch work and develop high-risk or complex estimates and timelines with limited information
• Team building and strong mentoring/coaching skills
• Emotional intelligence and flexibility
• Escalation management and problem-solving abilities
• Ability to hold crucial conversations and form strategic partnerships with stakeholders

Cultural Beliefs

• Patient Minded: Act with the patient’s best interest in mind.
• Client Delight: Own every client experience and its impact on results.
• Take Action: Empowered to act now and empower others.
• Grow Talent: Own development and invest in the development of others.
• Win Together: Passionately connect with anyone, anywhere, anytime to achieve results.
• Communication Matters: Create transparent, thoughtful, and timely dialogue.
• Embrace Diversity: Create an environment of awareness and respect.
• Always Innovate: Be bold and creative in everything done.

Posted on Aug 11, 2026. This role is eligible for hire in select U.S. locations. For more details, visit eversana.com/careers.