Associate Director Patient Rep

About Us

We’re Maimonides Health, Brooklyn’s largest healthcare system, serving over 250,000 patients each year through the system’s 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers. At Maimonides Health, our core values H.E.A.R.T drive everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree's philosophy of patient-centered care. The system is anchored by Maimonides Medical Center, one of the nation’s largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and only pediatric trauma center. Maimonides' clinical programs rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neuroscience Institute, Boneand Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine.

Responsibilities

• Assists in developing departmental policies, procedures, protocols and programs; reviews policies and procedures manuals periodically to ensure they are in compliance with requirements of regulatory agencies.
• Prepares and revises departmental policies at request of the Senior Director of Operations.
• Provides direct oversight and supervision of the Manager, Public Relations and Training; reviews performance of Telephone Operations and Information Desk services to ensure staff serve as effective front-line communicators for the organization; partners with the Manager on staff evaluations, training initiatives, and disciplinary matters as needed.
• Affords direct oversight and supervision of the Manager, Public Relations and Training; reviews performance of Telephone Operations and Information Desk services to ensure staff serve as effective front-line communicators for the organization; partners with the Manager on staff evaluations, training initiatives, and disciplinary matters as needed.
• Ensures adequate staff coverage by coordinating vacation and holiday schedules; arranges coverage for absent staff; maintains employee attendance records (including vacation time, sick days) and processes time cards for staff.
• Works cooperatively with the Senior Director of Operations to develop annual budget for the department; manages budget throughout the year, analyzing and monitoring monthly reports to ensure department operates within budget guidelines.
• Knowledge and proficient in the use of various computer pathways associated with Public Communications and ED Communications.
• Serves as liaison with departments relating to Performance Improvement activities and prepares quarterly reports for hospital Performance Improvement Committee; ensures statistics are gathered, collated and analyzed according to schedule. Communicates all issues to the Senior Director of Operations for review and/or action.
• Supervises daily activities of administrative/clerical staff, trains new staff in office operations; designs filing systems, assigns tasks to appropriate clerical staff. Conducts yearly Environment of Care/Safety Training.
• Keeps abreast of all policies, (DOH, TJC, Federal) changes and conducts in-services and training programs for departmental staff and other departments; conducts in-services, training sessions and one-on-one conferences with staff as required.
• Affords assistance in monitoring compliance with mandated documentation, policy, and procedures in accordance with New York State Department of Health, Federal Government, and the Joint Commission standards.
• As needed, oversees daily billing, financial, and computer operations, ensuring records are up-to-date and accurate; acts as liaison between patient, physician, technical and administrative staff; Following up to resolve problems.
• Prepares necessary requisitions for Engineering and Environmental in order to maintain a safe, clean environment. Ensures preventative maintenance program is followed for department’s equipment; maintains records of equipment condition and maintenance contracts.
• Prepares and reviews invoice for accuracy. Prepares check requests for the Senior Director of Operations. Communicates with Accounts Payable and Finance for special check requests, maintains records of all payments.
• Composes both internal and external correspondence for the Senior Director of Operations.
• Affords assistance with maintaining established departmental policies and procedures, objective, quality assurance program, safety, environmental, and infection control standards.
• Maintains employee attendance records (including vacation time, sick days); maintains administrative records for the department, reviews documentation for completeness, resolving problems where possible.
• Affords assistance in monitoring compliance with mandated documentation, policy, and procedures in accordance with New York State Department of Health, Federal Government, and the Joint Commission standards.
• Monitors and analyzes the number and nature of complaints and develops plans for corrective action; monitors the effectiveness of the actions taken.
• Adheres to the Medical Center's policy on Conflict of Interest, which includes completion of a Conflict-of-Interest Certificate on an annual basis.

Qualifications

• Education: Bachelor’s degree in communication, social sciences or a related field required.
• Experience: Minimum of 5 years’ experience in a hospital field, or suitable combination of education and experience.

Skills

• Good oral and written communication skills.
• Good interpersonal skills.
• Speaks, reads and writes English to the extent required by the position.