Associate Director, Patient Services

About the role

The Associate Director of Patient Services will be a participating member of the business development and operation groups with responsibility for development and implementation of Valeris service solutions.

Responsibilities

• Work with internal Valeris team and prospective clients to develop solutions addressing product/program unmet needs, demonstrating value for each
• Lead research around the product(s), competitors and current offerings (if existing product)
• Analyze the product needs and the client goals to develop a proposed solution for addressing needs with consideration to risks, opportunities and regulatory compliance – the solution should identify value for all client stakeholders (external and internal)
• Prepare presentation(s), proposal(s) or RFP responses in support of proposed solutions
• Actively participate in meetings with prospective clients
• Collaborate with Operations (Pharmacy and ComOps ) to develop solutions and meaningful service levels (KPIs/SLAs) that measure the value of the solutions, the performance of Valeris and, as applicable, client ancillary providers
• Actively participate in the implementation of new clients and services to ensure that the contracted solution is implemented and delivered in accordance with Valeris ’s transition guarantee
• Maintain and promote a positive learning environment in all training settings
• Adhere to all training deadlines and corporate policies related to access and handling of confidential data
• Maintain and promote a positive learning environment in all training settings
• Ensure all SOPs are followed consistently across training delivery and documentation
• Perform additional tasks or projects as assigned

Qualifications

• Minimum 6 years of healthcare industry experience
• Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus
• Previous personnel/team management experience is required, experience managing managers is a plus

Preferred Attributes

• Direct oversight of service solutions including assessment, concept, launch, growth and sunset with measurable results
• Passion for taking on complex product solutions with multi-faceted competitive industry landscape
• Ability to effectively collaborate and influence customers
• Ability to drive a strategy based on competition, market dynamics and emerging technologies
• Show innovative thinking and demonstrates confidence when recommending solutions that require taking educated and calculated risks to problem solve and deliver mutual wins
• Excellent written and oral communication skills
• Excellent organization, management and execution capabilities
• Ability to proactively monitor and adjust activities to respond to changing circumstances and priorities to meet goals
• Ability to act independently with sound business intelligence and professional maturity; while working through others to accomplish goals
• Ability to create consensus among cross-functional departments and bring closure to projects/initiatives
• Ability to cultivate relationships and capable of understanding and navigating complex, organizational structure
• Strong leadership, coaching and people development skills