Associate Director, Patient Services

Key Responsibilities

• Work with internal PharmaCord team and prospective clients to develop solutions addressing product/program unmet needs, demonstrating value for each
• Analyze the product needs and the client goals to develop a proposed solution for addressing needs with consideration to risks, opportunities and regulatory compliance – the solution should identify value for all client stakeholders (external and internal)
• Prepare presentation(s), proposal(s) or RFP responses in support of proposed solutions
• Actively participate in meetings with prospective clients
• Collaborate with Operations (Pharmacy and ComOps) to develop solutions and meaningful service levels (KPIs/SLAs) that measure the value of the solutions, the performance of PharmaCord and, as applicable, client ancillary providers
• Actively participate in the implementation of new clients and services to ensure that the contracted solution is implemented and delivered in accordance with PharmaCord’s transition guarantee
• Monitor client portfolio for assurance that PharmaCord’s solutions provide ongoing value to client, identifying opportunities to further enhance solutions as the product and service matures
• Evaluate operational processes for efficiencies, providing recommendations to continually leverage technology and people for increased effectiveness and value
• Direct oversight of service solutions including assessment, concept, launch, growth and sunset with measurable results

Qualifications

• Bachelor’s degree is strongly preferred; Master’s degree is preferred
• Minimum 6 years of healthcare industry experience
• Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus
• Previous personnel/team management experience is required, experience managing managers is a plus