Associate Director, Patient Access – Neurology (Rare Disease)

Oklahoma City, OK

About the role

The Associate Director, Patient Access – Neurology (Rare Disease) is responsible for managing the strategic and operational plans for all patient services tactics to support the Xeris product portfolio. This role oversees all Xeris patient support, including reimbursement, financial assistance, patient advocacy management, and adherence support. The position manages daily operations of a team of field-based Patient Access Managers across geographically aligned regions.

Responsibilities

• Implement newly designed and built patient services programs for Xeris products.
• Collaborate cross-functionally to ensure successful implementation and long-term success of Patient Services’ strategy by understanding the patient journey and best-in-class services required for excellence across reimbursement, financial support, patient advocacy, and adherence.
• Embrace continuous improvement initiatives and innovative program enhancements throughout the program lifecycle.
• Interface with a wide range of teams, including Marketing, Sales, Market Access, Legal, and Compliance to discuss service design and develop action plans for execution in a constantly changing environment.
• Drive project management and execution for cross-functional Patient Services projects.
• Act as a consistent liaison, point of contact, and facilitator to enable appropriate discussions and projects between Patient Services, Brands, Training, IT, Commercial Operations, and other business partners related to Patient Services operational activities.
• Develop Patient Services CRM expertise, coordinate with IT, and train internal and external end users.
• Serve as the Patient Services Lead in working with IT on the development of patient services systems, system upgrades, and reporting platforms.
• Collaborate with Operations to monitor operational metrics and routinely identify changes in patterns.
• Coordinate with all applicable stakeholders to implement improvements and share best practices within patient services and across business units.
• Provide oversight and management of team performance to meet defined objectives.
• Attract, coach, and retain a team of impactful Patient Access Managers through strong people management.
• Create an environment of continuous learning where team members feel challenged and engaged.
• Foster team effectiveness within a matrix team by sharing knowledge, experience, and information.
• Establish and strengthen advocacy relationships with national and community organizations through compliant and thoughtful engagement, aligning on company priorities.
• Identify opportunities for patients and patient advocates to participate in the development of educational materials, review clinical study protocols, and other documents and programs (e.g., informed consent, patient and product services).
• Establish best practices for communicating with patients who proactively reach out to Xeris via phone, email, etc., in collaboration with personnel responsible for medical information.
• Communicate key learnings from the patient community to inform cross-functional (e.g., medical, clinical, and commercial) team strategies.

Requirements

• Bachelor’s degree in business administration, management, marketing, or equivalent experience.
• 8+ years’ experience in the pharmaceutical/healthcare environment, in roles involving patient advocacy, reimbursement, and marketing/sales, including previous patient access management experience.
• Ability to exhibit agility in an evolving environment.
• Decision support experience.
• Ability to comply with HIPAA guidelines.
• Strong track record of driving results in a complex internal and external environment.

Skills

• Project Management
• Relationship Management
• Change Agility
• Authentic Leadership
• Talent Developer
• Attention to Details
• Written and Verbal Communication

Working Conditions

• Position may require periodic evening and weekend work as necessary to fulfill obligations.
• Periodic overnight travel required.
• Travel up to 25%.

Pay

The anticipated base salary range for this position is $155,200 - $194,000. Starting pay is determined based on a variety of factors, including role, job-related knowledge, skills, experience, education, internal equity, market data, and location.

Benefits

• Comprehensive benefits package including paid time off, health, vision, and dental insurance options.
• 401(k) retirement benefits.
• Eligibility for equity or long-term incentive awards (where applicable).
• Non-Sales role employees are eligible for an annual bonus.
• Field Sales role employees are eligible for a quarterly commission structure.