Associate Director, Patient Assistance Operations - Neurology

About the role

In conjunction with Senior Director, Brand Strategy and Operations, develop patient assistance strategies and tactics aligned to support overall Takeda and Patient Access priorities. This role will be highly collaborative across multiple stakeholders within Patient Access and across the USBU.

Responsibilities

• Developing and implementing appropriate Takeda procedures and business rules.
• Troubleshooting and resolving escalations and issues.
• Ensuring operational processes are developed, well documented, adhered to and that operations are tracked, measured and audited to ensure compliance with Takeda's guidelines and SOPs.
• Serving as a contact for our PAP HUB, pharmacy and ancillary suppliers.
• Managing the HUBs and all supplier partners.
• Able to delegate, inspire and communicate effectively to colleagues, both peers and subordinates.
• Able to hire, lead and develop a PAP team to support Takeda's mission.
• Ensuring the function provides quality, reliable delivery of customer solutions utilizing appropriate planning, process and delivery of services.
• Ensuring consistent, quality, compliant operations which assist in managing our business while ensuring compliance and manage risk for the organization.
• Ensuring good project management is used across the function and post project reviews occur with progress tracked and measured.
• Ensuring quality analytical and decision-making capabilities are developed and applied to issue identification and solution generation.
• Challenging vendor partners to identify and overcome barriers to performance and to surpass existing expectations, striving for excellence.
• Providing appropriate and timely feedback to vendor partners to ensure clarity of expectations.
• Ensuring teamwork across vendor partners and internal stakeholders.
• Communicating effectively and ensure Director, Patient Assistance & Vendor Ops is well informed and kept in the loop on potential issues and progress updates.
• Ensuring strong ownership for functional results and accountability.
• Providing strategic direction and leadership in the continuous development of the function and program.
• Benchmarking services and consistently evaluating modifications to plans to help the business.
• Maintaining current and forward thinking industry perspective and knowledge of best practices and benchmark on external trends.
• Ensuring partners have developed appropriate SOPs and business rules for each of the vendors providing service to Takeda and enhance the overall relationship for stellar patient outcomes.
• Working closely with Takeda support teams (PRT, creative services, telephony, IT, etc.) to keep all information regarding the program that are client facing up to date.
• Conduct and participate in partner's quarterly business reviews.

Requirements

• Bachelor's Degree required, master preferred
• Extensive project management required
• People management experience preferred
• Excellent verbal and written communication skills
• Proven track record of building effective working relationships with internal and external business stakeholders
• Ability to manage multiple projects and succeed in a dynamic, fast-paced environment
• 7+ years of experience in vendor management or project management role, or a related field is required, preferably in a regulated industry
• Proficiency in all Microsoft products is required
• Experience in Patient Services and patient assistance programs preferred

Benefits

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.

U.S. based employees may be eligible for short-term and/ or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.