Associate Director, Patient Support Services

About the role

Jazz Pharmaceuticals is a global biopharma company dedicated to developing life‑changing medicines for serious diseases, with a portfolio spanning sleep disorders, epilepsy, oncology and neuroscience. The Associate Director, Patient Access & Services will develop strategies and initiatives to support JazzCares across all commercial franchises (Sleep, EMD, and Oncology), advancing hub processes and enhancing support programs to best serve patients and healthcare providers. For more information about the company, visit www.jazzpharmaceuticals.com.

Responsibilities

• Partner with Patient Support Services field teams and cross‑functional partners to evolve, enhance, and execute hub and PSS strategies across Sleep, EMD, and Oncology.
• Collaborate with internal partners on market trends and lead PSS projects to refine strategies, generating insights to design and optimize programs for HCPs, caregivers, and patients.
• Help lead planning, development, and implementation of access strategies, programs, tactics, and messaging, ensuring alignment with market access strategies and delivering a seamless, high‑touch customer experience.
• Plan and develop hub priorities, content, navigation tools, and training for commercial meetings and customer‑facing teams.
• Serve as an internal access services expert, identifying opportunities and recommending innovative solutions to address unmet access and reimbursement needs.
• Oversee planning, development, and maintenance of access tools, content, and program offerings (copay assistance, patient assistance programs, bridge programs, AFP mitigation).
• Develop and track KPIs; assess, monitor, and report on operational performance and impact of access services across franchises.
• Attend professional, provider, and patient advocacy conferences to stay current on healthcare access trends, policy changes, and technological innovations.
• Direct vendor and agency partners to ensure exceptional service, high‑quality deliverables, SLA adherence, and rigorous budget oversight.
• Collaborate with Field Access and Field Reimbursement teams for workflow optimization, process development, and training support.
• Synthesize complex operational and program data into executive‑level presentations for quarterly business reviews and senior leadership updates.
• Partner with Access & Reimbursement, Specialty Trade & Distribution, Brand Marketing, Sales, Field Access, Regulatory, and Patient Advocacy to deliver best‑in‑class service offerings and drive continuous program improvements.

Required Knowledge, Skills, and Abilities

• Project Management: Proven track record leading complex, high‑impact projects and strategic initiatives from concept to execution.
• Vendor & Budget Oversight: Demonstrated experience managing third‑party hub vendors, specialty pharmacies, and creative agencies, including scoping, SLA monitoring, and budget reconciliation.
• Cross‑Functional Leadership: Ability to influence without authority, build consensus, and collaborate effectively across matrixed teams.
• Communication & Presentation: Outstanding interpersonal, written, and verbal communication skills, with extensive experience presenting to diverse audiences and senior leaders.
• Patient‑Centric Orientation: Deep commitment to delivering em