Associate Director, Omnichannel Orchestration Global Capability Owner

Responsibilities

• Define and articulate the capability vision and outcomes related to global priorities
• Own and evolve the Omnichannel Orchestration roadmap based on user feedback
• Translate business needs into measurable capability solutions
• Maintain a unified roadmap for orchestration capabilities for consistent execution
• Connect stakeholders to ensure requirements align with business outcomes
• Leverage user insights to enhance Omnichannel capabilities

Qualifications

• Bachelor’s degree in business, technology, marketing, science, or related field
• 8+ years in pharmaceutical, healthcare, or other regulated industries
• Experience in digital capability management or ownership
• Familiarity with CRM, orchestration, or customer engagement technologies
• Experience working within a capability operating model