Associate Director, Global Omnichannel Solutions Delivery

Key Responsibilities

• Global Omnichannel Enablement Lead deployment of integrated customer journeys across ex-US markets, ensuring alignment with global platform strategy.
• Enable launch, medical, and global expansion priorities through scalable solution enablement.
• Ensure solutions are designed with global scalability in mind, enabling efficient expansion across brands, regions, and customer types.
• Proactively assess AI, automation, and other emerging technology trends to enable innovative, future-ready solutions that support evolving customer needs across markets.
• Collaborate with internal teams (e.g., Regional IT Leads, Global Medical Affairs, Global Commercialization) and external partners to deliver integrated omnichannel capabilities.

Required Skills, Experience and Education

• 10+ years of experience implementing and managing marketing technologies, with a focus on omnichannel, digital ecosystems, or multi-platform environments.
• Experience delivering global or multi-region digital initiatives, including localization and regional deployment considerations.
• Demonstrated experience in navigating regional variations in data privacy, consent management, and digital engagement compliance, including GDPR and relevant global regulations.
• Experience in the pharmaceutical or biotech industry, with understanding of healthcare regulations and digital compliance requirements.
• Demonstrated knowledge digital ecosystem design, including system interoperability, data flows, platform scalability, and integration of third-party HCP data sources such as OneKey and IQVIA/MIDAS into Omnichannel platforms.
• Experience working with or enabling AI-driven capabilities (e.g., personalization, content generation, or advanced analytics) within digital or marketing ecosystems.
• Strong stakeholder management and ability to work across cross-functional teams in a fast-paced environment.
• Highly organized with strong attention to detail and commitment to quality.
• Excellent communication, problem-solving, and collaboration skills.

Preferred Skills

• Proven experience working across Marketing Cloud and Adobe Experience Manager.
• Experience managing external vendors and implementation partners.
• Experience working within both marketing operations and IT functions, with a strong understanding of cross-functional collaboration.
• Experience with Veeva Vault or Veeva CRM.
• Experience with an oncology launch.
• Experience with consent management platforms (e.g. OneTrust).
• Experience delivering field suggestions/next best action capabilities.
• Experience evaluating and selecting new technologies or capabilities.