Associate Director of Supportive Housing

About the role

This isn’t a passive desk job or a role where you just maintain the status quo. You will be the strategic architect bridging frontline, life-saving transitional and permanent housing programs with critical regional and federal partners.

Responsibilities

• Provide leadership, oversight, and supervision to staff and program managers/supervisors in assigned programs.
• Participate in the Operational Leadership Team.
• Collaborate with all City, County, State and Federal agencies to improve programs funded by these agencies in collaboration with community partners.
• Maintain tracking of individuals with HMIS (Homeless Management Information System) and help with training in new Case Management Software system.
• Create and maintain partner relationships with all internal and external programs that support the program participants.
• Represent CCC Supportive Housing in the greater community.
• Identify and coordinate staff training needs.
• Attend all mandatory CCC trainings in a timely manner.
• Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security.

Requirements

• A solid foundation in supportive housing systems (8 years of direct experience, OR a Bachelor’s + 6 years, OR an Associate’s + 7 years).
• At least 3 years of direct supervisory or managerial experience, with a track record of hiring, scaling, and evaluating high-performing teams.
• Direct, empathetic experience navigating the complexities of recovery from chemical dependency, homelessness, and mental illness.
• Comfortable managing annual budgets, tracking regional data systems (HMIS), launching new case management software, and ensuring strict compliance with complex government contracts.
• Exceptional emotional intelligence with a non-judgmental attitude, skilled in de-escalation, and comfortable leading teams through verbally hostile or high-stakes community environments.

Qualifications

• Bachelor’s degree in relevant field and 6 years of experience in supportive housing; OR Associate’s degree and 7 years of experience in supportive housing; OR 8 years of experience in supportive housing.
• Three years of supervisory and/or managerial experience in relevant area required.
• Experience working with people in recovery from chemical dependency, homelessness and mental illness required.
• Computer literacy.
• Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy, and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988.
• Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects; climb stairs several times a day.
• Must pass a pre-employment drug screen, TB Test, and DHS background check.
• May be required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.
• Ability to perform considerable intra-city travel.
• Must possess a current driver’s license, pass a DMV background check and be designated an “acceptable” driver as outlined in Central City Concern’s Fleet Safety policy.
• Must pass an initial driver’s training and then pass annual Recertification training.
• Must adhere to agency’s non-discrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, life-styles, and sexual orientations and treat each individual with respect and dignity.

Skills & Abilities

• Ability to work as a team member and to establish priorities and meet deadlines.
• Ability to communicate clearly and concisely both within the team setting and in large stakeholder meetings.
• Ability to display a non-judgmental attitude, and a willingness to learn new skills.
• Ability to think strategically and manage large projects.
• Demonstrated ability to work without supervision.
• Demonstrated knowledge of community and social agencies, and self-help groups.
• Knowledge of how to deal with a combative tenants/clients.
• Ability to work in an environment where people may be verbally hostile.
• Ability to understand and follow verbal and written instructions.
• Ability to work courteously with the general public, residents, and co-workers.
• Detailed oriented; ability to maintain accurate records and necessary paperwork.
• Knowledge of de-escalation methods or ability to be trained in de-escalation methods.
• Ability to effectively communicate with clients, co-workers, corrections personnel, police, merchants, the public at large and supervisor.
• Ability to provide leadership, hire, schedule, train, develop, supervise and evaluate staff.
• Ability to provide advocacy, as appropriate.
• Professional maintenance of appropriate boundaries.

Pay

$72,000/yr to $109,000/yr, Final comp will be determined based on relevant experience, education, credentials/licensure, and internal equity.

Schedule

Monday - Friday, 8:00am to 4:30pm