Program Director-Supportive Housing

About the Role

The Program Director leads the day-to-day operations of a transitional family residence serving families with children. In this role, you will ensure the program runs smoothly, safely, and effectively, while maintaining full compliance with the standards and guidelines set by the NYS Office of Temporary Disability Assistance (OTDA), the NYC Department of Homeless Services (DHS), and Win.

Responsibilities

• Lead and supervise a multi-disciplinary team, including Social Service Supervisors, Housing Coordinators, and Case Managers
• Integrate services across employment, childcare, and recreation to support comprehensive client outcomes
• Coach, train, and develop staff to drive high performance and continuous growth
• Champion and implement Evidence-Based Practices (EBP), Trauma-Informed Care (TIC), and Motivational Interviewing (MI)
• Monitor program performance, ensuring progress toward permanent housing, employment, and family stability goals
• Ensure timely, accurate documentation and compliance with program standards and systems (e.g., CARES)
• Build and maintain strong partnerships with community providers and stakeholders to expand support services
• Oversee program operations to maintain a safe, compliant, and high-quality environment for residents and staff

Qualifications

• MPH, MSW, or MA in Health or Social Services
• At least five (5) years of experience in human services, including three (3) years in a supervisory role with responsibility for staff and budget management
• Familiarity with Evidence-Based Practices (EBP), Motivational Interviewing (MI), and Trauma-Informed Care (TIC)
• Strong professional judgment, boundary-setting skills, and cultural awareness
• Flexible and available to be on call as needed (24/7 support)

Preferred Qualifications

• Experience with CARES
• Bilingual proficiency in English and Spanish

Pay

$85,000 to $90,000