Program Director - Supportive Housing

About the Role

We are seeking an experienced Program Director to provide interim leadership for a large permanent supportive housing program in the Bronx. This five‑month contract covers a 255‑unit residential community, including approximately 153 supportive housing residents and 102 affordable housing units. The supportive housing population includes individuals with histories of homelessness, severe mental illness, substance use, and HIV/AIDS‑related service needs. The role involves overall responsibility for program operations, staff leadership, resident services, compliance, and crisis management, working alongside an existing Assistant Director and overseeing a multidisciplinary team.

Key Responsibilities

• Provide day‑to‑day leadership and oversight of the supportive housing program.
• Lead, support, and supervise multidisciplinary residential and case‑management teams.
• Oversee clinical, administrative, residential, and building‑related program operations.
• Ensure residents receive appropriate supportive case‑management services.
• Manage resident concerns, escalations, and complex behavioral‑health situations.
• Provide leadership during crises using strong de‑escalation and conflict‑resolution skills.
• Oversee intake and occupancy efforts and support the program in maintaining capacity.
• Ensure compliance with applicable HASA, ESSHI, and other contractual and performance requirements.
• Monitor program budgets, contracts, documentation, and reporting.
• Conduct internal audits and quality‑assurance reviews.
• Oversee unit inspections and other residential compliance requirements.
• Facilitate staff, clinical, and resident/community meetings.
• Provide staff training related to harm reduction, substance use, mental health, and crisis response.
• Maintain productive relationships with community partners, agencies, residents, families, and other stakeholders.
• Complete required program and funder reporting.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Human Services, or a related field (required); Master’s degree and/or professional licensure preferred but not required.
• At least 5 years of relevant experience working with populations impacted by homelessness, severe mental illness, substance use, HIV/AIDS, or other complex behavioral‑health needs.
• Demonstrated experience leading and supervising staff.
• Prior supportive housing, residential behavioral health, or residential services experience strongly preferred.
• Experience managing complex resident situations, crises, and de‑escalation.
• Strong understanding of case management and person‑centered services.
• Experience with program compliance, documentation, audits, inspections, and/or government‑funded programs; HASA and/or ESSHI experience highly desirable.
• Strong judgment, communication, organization, and conflict‑resolution skills.
• Ability to communicate effectively with staff, residents, families, community members, and external partners.
• Comfortable stepping into an established team and providing immediate leadership and stability.

Pay

$48.00‑$55.00 per hour

Schedule

Monday – Friday, 9:00 am – 5:00 pm