Associate Director, Meeting Services

EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first—and only—agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions, and data analytics services for clients. We are inspired by the human experiences of patients, doctors, and each other, collaborating to make healthcare more achievable by connecting patients and physicians with essential information and tools.

About the role

The Associate Director, Meeting Services - Speaker Bureau Operations is responsible for the implementation, strategic oversight, operational execution, and continuous improvement of multiple pharmaceutical speaker bureaus. This role serves as an operational leader for bureau activities, partnering closely with internal teams, clients, and vendors to ensure programs are executed efficiently, compliantly, and in alignment with client objectives.

The Associate Director will oversee day-to-day bureau operations, support speaker lifecycle management, drive process improvements, monitor program performance, and provide guidance to team members. This role may include people management responsibilities and is expected to serve as a subject matter resource for speaker bureau operations, systems, and compliance requirements.

Responsibilities

• Support the Director and Senior Director with implementation of new Speaker Bureau programs and expansion of existing programs.
• Assist with gathering client requirements and translating business needs into operational workflows and execution plans.
• Support configuration and testing of bureau portals, workflows, dashboards, compliance checkpoints, and reporting requirements.
• Ensure bureau programs are executed in accordance with client business rules, SOPs, and compliance requirements.
• Partner with internal stakeholders to support successful launches of new products, indications, or program and portal enhancements.
• Generate and analyze program metrics, utilization reports, speaker activity reports, and operational dashboards.
• Identify trends, risks, and opportunities through program data and provide recommendations for improvement.
• Support budget tracking and forecasting activities.
• Assist with development of client-facing reporting and operational business reviews.
• Participate in client meetings and support ongoing relationship management activities.
• Provide coaching, mentoring, and onboarding support for team members.
• If a people manager, be responsible for career development, training, and mentoring.
• Contribute to development and documentation of department best practices.
• Identify opportunities to improve efficiency, automation, reporting, and overall bureau performance.
• Recommend process enhancements and support implementation of approved solutions.
• Maintain expertise in speaker bureau industry trends, compliance requirements, and technology platforms.
• Direct report responsibility of forecasting hours and reporting high/low risks to the Sr. Director.
• Maintain and/or exceed minimum billable utilization percentages for the position level.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.

People Leadership

For those in a people leadership role, additional responsibilities include:

• Overseeing the respective department, including interviewing, selecting, and supervising staff.
• Communicating, interpreting, and discussing company policies and procedures with the team.
• Determining job objectives, work methods, and performance standards; reviewing performance and conducting appraisals.
• Authorizing and communicating salary changes, promotions, transfers, discipline, and discharge.
• Administering all other personnel actions.

Expectations

• Travel up to 25%, as needed.
• Standard hours are 40 hours per week, Monday through Friday, with occasional evenings and weekends required for events or meetings.

Requirements

• 8-10 years of pharmaceutical meeting services, speaker bureau operations, healthcare event management, or related experience.
• Minimum 5 years supporting pharmaceutical Speaker Bureau programs.
• Experience launching or implementing speaker bureau programs.
• Experience managing live, virtual, and hybrid speaker programs.
• Strong understanding of HCP engagement programs, compliance requirements, and Open Payments reporting.
• Proven experience utilizing Cvent, Excel, Zoom, Teams, and bureau platforms.
• Demonstrated ability to manage multiple programs and priorities simultaneously.
• Strong client-facing communication and relationship management skills.
• Bachelor’s degree or equivalent industry experience.

Physical/Mental Demands and Working Environment

• Frequently required to reach, grasp, stand, and/or sit for long periods (up to 90% of the shift), walk, talk, and hear.
• Occasionally required to lift and/or move up to 25 pounds.
• The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.

Cultural Beliefs

• Patient Minded: Act with the patient’s best interest in mind.
• Client Delight: Own every client experience and its impact on results.
• Take Action: Empowered and hold myself accountable.
• Embrace Diversity: Create an environment of awareness and respect.
• Grow Talent: Own my development and invest in the development of others.
• Win Together: Passionately connect with anyone, anywhere, anytime to achieve results.
• Communication Matters: Speak up to create transparent, thoughtful, and timely dialogue.
• Always Innovate: Be bold and creative in everything I do.

Pay

This role is eligible for hire in select U.S. locations based on business and operational considerations. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.