Associate Director of Meetings & Events

About the Role

This role supports the Director of Meetings & Events in leading the Meetings & Events Team. The Associate Director of Meetings & Events will cultivate a collaborative and inclusive work environment and fill a mentorship role for junior team members. In addition to the overall team support, the person in this role will provide outstanding levels of service for a variety of meetings and events with the goal of driving revenue and repeat business.

Who You Are

• An established leader, a culture champion, an advisor and an advocate
• Effective communicator, leading with professionalism and empathy
• Creative solution seeker that exercises flexibility to determine best outcomes
• Relationship builder with a dynamic approach to developing connections
• Forward thinker with an analytical approach to drive positive progress
• Detail-oriented while maintaining a big picture focus
• Collaborator who excels in an exciting, ever-evolving environment

Responsibilities

• Manage high-profile, complex, or large programs and events requiring a skilled event professional to service
• Partner with Operational Counterparts to ensure success to include Group Reservations, Group Billing, Revenue Management, Sales & Marketing
• Implement Loews Hotels Meetings & Events Standards and Best Practices
• Participate in Group Room Block Strategy – pick up meetings, group rooms forecasting, etc
• Facilitate training for Meetings & Events department
• Monitor managers’ production and timeliness for completion and accuracy of BEO, resumes, diagrams, etc
• Advocates for and contributes to Catering productivity, revenue and strategy
• Support Director of Meetings and Events in reviewing group turnovers and assigning group business to maintain balanced workload distribution
• Participate in banquet menu updates, revisions, and pricing strategy
• Build Banquet Event Orders, Diagrams, Group Resumes, and other event related documentation for operational execution
• Schedule pre- and post-convention meetings with assigned groups, and attend all pre- and post- convention meetings for all team member groups should Director not be available
• Prepare recap information at the end of the meeting or convention, comparing forecasted room pickups and meeting/function guarantees with actual figures
• Lead team in efforts to drive re-booking and return business
• Conduct comp set analysis and adjust pricing strategy and positioning based on results
• Attend internal meetings to include resume review, BEO Meeting, staff meeting, etc
• Provide onsite support and partnership to in-house groups including presence at major group functions, to meet client needs and expectations for a successful event
• Serve as backup for Director in department leadership responsibilities, including conducting internal meetings and submitting reports as needed, assigning groups, managing hourly schedules, etc
• All other duties as assigned

Qualifications & Experience

• Minimum six years progressive Meeting, Event, and/or Catering Sales Management experience in a full-service hotel environment
• Prior large-volume, upper upscale hotel experience preferred
• Certified Meeting Planner Designation Preferred
• Extensive Knowledge of Microsoft Office Suite and Hotel Operational Systems and Software (ie – Delphi, Cvent, Social Tables, Opera, etc)
• Able to work a flexible schedule including weekends and holidays

Benefits & Perks

• Competitive health & wellness benefits, 401(K) & company match
• Hybrid remote-eligible work policy
• Paid Sick Days, Vacation, and Holidays
• Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more

Pay

Salary range for this position, based on experience, is $67,800.00 to $84,700.00. This position is eligible for a performance-based incentive program.

Reports to: Director of Meetings & Events