Associate Director - IT Project Manager

Job Family: SAAS/PAAS/Cloud Consulting | Travel Required: Up to 25% | Clearance Required: None

Responsibilities

• Plan and lead major IT service delivery projects in accordance with ITIL v4 standards and ServiceNow CSDM alignment.
• Evaluate performance results and recommend changes affecting project growth and success.
• Function as technical expert across multiple ITSM project assignments while supervising project teams.
• Coordinate meetings between Government, contractor, and service providers to resolve operational issues.
• Translate complex business requirements into technical designs and solutions using ServiceNow and other technology platforms.
• Lead the overall architecture design and development of ServiceNow implementations, ensuring alignment with business objectives and best practices.
• Provide technical expertise and guidance to the ServiceNow development team.
• Stay current with ServiceNow products, features, and industry trends to drive innovation.
• Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations.
• Serve as the lead point of contact for clients on all matters related to ServiceNow implementation and strategy.
• Direct and monitor all aspects of the ServiceNow implementation.
• Responsible for quality assurance for all ServiceNow projects.
• Conduct reviews of functionality developed by ServiceNow development team and perform testing.
• Ensure the security, scalability, and maintainability of ServiceNow solutions.

Requirements

• Minimum of 7 years of experience.
• Bachelor's Degree from an accredited university.
• Experience with Software Development Lifecycle methodologies, deliverables, and controls.
• Excellent verbal and written communication skills.
• Expertise in implementing multiple ServiceNow modules, preferably ITSM, ITOM, CMDB, and IRM.
• Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training.
• Experience working in an Agile environment.
• Strong analytical and problem-solving skills.
• Ability to work effectively in a team environment.
• Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels.
• Desire to learn, grow, and seek increased responsibility.
• Ability to self-direct, prioritize, and manage multiple tasks and demands.
• Heightened attention to detail when developing technical solutions.

Preferred Qualifications

• Agile, SCRUM or SAFe certifications.
• PMP certification.
• Experience in driving business development activities and leading all aspects of winning federal proposals, with proven ability to generate new wins and revenue.
• Prior managerial experience in leading and supporting a remote workforce.

Pay

Annual salary range: $149,000.00–$248,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities