Associate Director, Information Technology

About the role

The Associate Director of Information Technology plans, organizes, and directs operations of a department, performing highly complex managerial work to provide direction and guidance in strategic operations and planning within the department, college, or division.

Responsibilities

• Strategic Planning and Leadership: Establishes the strategic plan, goals, and objectives; drives the development and implementation of security strategies aligned with organizational goals; builds, leads, and empowers a high-performance technical team; recruits, hires, and supervises technical staff while fostering a collaborative team culture; participates in training and professional development with an emphasis on leadership and management.
• Project Management and Oversight: Plans, organizes, and directs operations of IT infrastructure services and computer laboratories; oversees and approves schedules, priorities, and standards for achieving goals; develops and implements policies and procedures, ensuring compliance; oversees IT project teams and personnel performing troubleshooting and upgrades on IT systems; reviews and approves management, productivity, and financial reports and studies.
• Stakeholder Engagement and Consultation: Provides consultation support to staff and students in the use of software applications and information systems; maintains close, collaborative working relationships with stakeholders and vendors; represents the organization at meetings, hearings, and conferences.
• Monitoring and Evaluation: Develops techniques for evaluating program activities and oversees IT maintenance; conducts in-depth analysis to address security vulnerabilities and ensure IT systems operate correctly; monitors industry trends and emerging technologies to inform strategic direction.

Requirements

• Bachelor’s degree in Computer Science or equivalent combination of education and experience.
• Eight years of related Information Technology experience.
• Ability to maintain the security and integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment system, or water treatment system.
• This position is security sensitive.
• Ability to comply with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules, and procedures.
• All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements.
• This role may require working outside of standard office hours, including evenings, weekends, and holidays, to support the demands of technology services and ensure the seamless operation of essential systems.

Preferred Qualifications

• Knowledge of ITIL Foundations.
• Foundational knowledge of IT infrastructure operations.
• Minimum of 5 years of supervisory experience.

Knowledge, Skills, and Abilities

• Strong leadership skills with the ability to guide and support team members.
• Ability to adapt in fast-changing operational environments.
• Ability to multitask.
• Ability to work collaboratively and cooperatively with others.
• Ability to communicate clearly and effectively to ensure understanding.
• Knowledge of word processing, spreadsheet, and database applications.
• Knowledge of the maintenance and installation of computer and network equipment.