Associate Director of Information Technology

Support

The Associate Director of Information Technology – Support will lead a team responsible for the daily operations of the ESD, ESD programs, and contracted districts' technology support. This is a working manager position focusing on education, desktop, infrastructure, and other technologies as needed by the ESD and its clients. Operations are delivered with excellent customer service.

• Partner with the Director to create innovative services to support districts and the greater ESD mission.

Infrastructure

The Associate Director of Information Technology – Infrastructure will be responsible for the daily operations of the ESD and contracted districts' external wide area networks, internal local area networks, K-20, data center, and private cloud operations. Operations are delivered with excellent customer service. This is a working manager position requiring deep understanding of network and server technologies to create innovative services to support districts and the greater ESD mission.

• Build and foster partnerships including participation, facilitation, and negotiation of programs and services for technology users.
• Experience in technology planning, deployment, and support.
• Experience with TCP/IP, NAT, SIP, DNS, DHCP, Ping, Telnet, Trace Route, SSH, NFS, TFTP and protocol analyzers such as WireShark.
• Experience with complex network protocols such as VLANs and Q-in-Q (IEEE802.1ad).
• Experience with network security protocols and hardening network devices.
• Experience with current copper and fiber cabling and testing standards.
• Recent successful experience in the management of highly complex TCP/IP networks (networks that contain multiple routers, multiple routing protocols, and multiple media, including wireless).

Qualifications

• Bachelor's Degree in Information Systems, Computer Science or similar field of study plus four years of related work experience.
• Equivalent combinations of related education, experience, certification, and training may also be considered.
• Experience building and fostering partnerships including participation, facilitation, and negotiation of programs and services for technology users.
• Experience in technology planning, deployment, and support.
• Experience with Microsoft products and services, including: Windows, Windows Server, Office 365, Hyper-V, and related hardware and technology support services.
• Experience with Google products and services, including Google Workspace for Education.
• Experience creating new business opportunities, developing and promoting new products or services, and creating value-added services.

Pay

The full salary range for these positions is $114,732.80-$139,588.80 per year.

Schedule

The positions are full-time, year-round.