Associate Director (HLS)

Responsibilities

• Build and maintain deep client relationships
• Scoping complex projects
• Expanding Coastal Cloud's share of wallet within an existing HLS account portfolio
• Accountable for bookings, revenue, and customer satisfaction (CSAT) metrics across the assigned HLS portfolio
• Serve as a trusted advisor and the primary point of escalation for project teams
• Participate in and lead aspects of the proposal development process for healthcare clients
• Lead executive-level discussions around patient journeys, member engagement, clinical workflows, provider relations, and commercial life sciences operations
• Mobilize, manage, and mentor engagement teams
• Ensure functional consultants and architects understand the unique nuances of healthcare delivery
• Define deliverable structures, oversee project kick-offs, sprint planning, working sessions, and sprint reviews
• Manage project quality, risk, and timeline constraints
• Ensure technical deliverables align with healthcare regulations (HIPAA, FDA, HITRUST)
• Match the deliverables of the SOW or Change Order with what needs to be achieved against the capacity of the team
• Enact continuous improvements to the project delivery process

Requirements

• 10+ years’ experience in a Consulting environment
• Deep domain experience in healthcare operations
• 5+ years’ experience delivering Salesforce or CRM projects
• Proven relationship and program management skills
• Project management experience that includes proposals, contract management, pricing, risk management and project staffing
• Demonstrated ability to lead and manage teams through influence while also functioning as an individual contributor
• Strong Salesforce.com and Agile delivery experience
• Has domain experience in sales, sales operations, or customer support
• Working knowledge of CRM or Marketing Automation applications, specifically Salesforce
• Extremely detail-oriented
• Able to handle stress and last-minute, urgent requests
• Full-time permanent US work authorization

Qualifications

• Bachelor’s Degree preferred, or equivalent experience
• Travel to client sites up to 50%

Benefits

• Flexible working hours
• Remote flexible work
• Unlimited Paid Time Off (RTO)
• 401K with Company Match
• Medical, Vision, & Dental coverage
• Competitive quarterly bonus opportunities
• Continuing education and certification reimbursements
• Flexible and fun team culture
• Frequent team and culture activities
• Monthly All-Hands calls
• Open-door leadership policy with access to mentorship and guidance
• Opportunities for accelerated growth, networking, and career guidance and support

Pay

• Not specified

Schedule

• Not specified