Sales and Service Associate

About the role

For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym— we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!

Essential Duties & Responsibilities

• Developing first-name relationships with members, answering questions, resolving concerns, and putting both members and guests in touch with the appropriate resources.
• Helping keep our gym clean, well-maintained, and safe for members and guests.
• Delivering an outstanding and well-rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit.
• Supporting an exceptional new member onboarding experience that helps members get connected to our fitness offerings.
• Providing a friendly greeting/check-in and prompt attention to members' needs.

Qualifications

• Demonstrate authenticity, sincerity, and open-mindedness; show up as yourself and act with integrity.
• Be self-motivated and passionate about helping others, with a genuine interest in learning and personal growth.
• Strive to excel and consistently meet or exceed goals, maintaining a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Possess a strong service mentality and a desire to deliver exceptional member experiences.
• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

Availability

Full-time, with flexible availability across weekdays, weekends, and holidays to best serve our member community. Minimum travel may be required for training purpose and lead generation.

Benefits

• Comprehensive benefits including health coverage, paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training.
• Employee Resource Groups for community events both in-person and virtually.

Disclaimer

This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

Benefits Summary

At 24 In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually.

Compensation Summary

All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan. Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above). Actual offer may vary from posted hiring range based on location, work experience, and/or education. Pay Range: $17.46 - $17.46