Sales and Service Associate

About the role

This role is focused on welcoming new members and guiding them through the start of their fitness journey. The position requires building genuine, trust-based relationships by actively listening to members' goals, understanding their unique needs, and recommending personalized solutions that support their overall fitness success.

Responsibilities

• Developing first-name relationships with members, answering questions, resolving concerns, and putting both members and guests in touch with the appropriate resources.
• Helping keep our gym clean, well-maintained, and safe for members and guests.
• Delivering an outstanding and well-rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit.
• Supporting an exceptional new member onboarding experience that helps members get connected to our fitness offerings.
• Being the first face they see when they walk in, so your friendly greeting/check-in and prompt attention to their needs have a meaningful impact on their sense of belonging.

Qualifications

• Required Knowledge, Skills & Abilities:
  • Demonstrate authenticity, sincerity, and open-mindedness; show up as yourself and act with integrity.
  • Self-motivated and passionate about helping others, with a genuine interest in learning and personal growth.
  • Strive to excel and consistently meet or exceed goals, maintaining a positive, can-do attitude.
  • Possess a strong service mentality and a desire to deliver exceptional member experiences.
  • Minimum of 1 year of experience in retail or fitness sales.
  • CPR and AED certification required within 60 days of employment.
• Availability: Full-time, with flexible availability across weekdays, weekends, and holidays to best serve our member community.
• Travel Requirement: Minimum travel may be required for training purpose and lead generation.

Benefits

• Comprehensive benefits to help our team members do just that, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance.
• Employee Resource Groups that you can connect with to participate in community events both in-person and virtually.

Disclaimer

This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

Benefits Summary

At 24 In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually.

Compensation Summary

• All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan.
• Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above).
• Accrue 1 hour of sick time for every 30 hours worked.