Associate Director, Credit Solutions (Special Servicing)

Job Summary

Responsible for supporting Special Servicing operations through the management of disbursements, loan transfers, research requests, and escalations. Serves as a key liaison between Special Servicers and internal stakeholders, ensuring timely resolution of inquiries and effective handling of high-volume workflows.

Responsibilities

• Process and track workflow tasks and escalate issues to management or appropriate parties as needed for Special Servicers and internal stakeholders.
• Review loan documents and assist with processing disbursements, payments, and wire requests according to established procedures.
• Aid in the transfer of loans into and out of Special Servicing by following documented processes.
• Handle a high volume of daily activity, including managing emails and processing transactions accurately and efficiently.
• Maintain personal workload and promptly report any volume or operational concerns to supervisors.
• Complete assigned tasks within required deadlines while maintaining accuracy in a fast-paced environment.
• Communicate effectively with Special Servicers, internal teams, and escalate complex issues to senior staff as appropriate.
• Participate in team training sessions and contribute to the development and maintenance of process documentation.
• Support the onboarding and training of new team members as directed.
• Make routine operational decisions within established guidelines and seek guidance for non-standard situations.
• Apply knowledge of commercial mortgage servicing to perform daily responsibilities and support team operations.

Required Qualifications

• Bachelor's degree in Real Estate, Business, Finance, Accounting, or a related field.
• 5+ years of experience in Commercial Real Estate Loan Management, workout, restructuring, special servicing, and/or property repositioning required.
• Commercial Loan Management, or equivalent experience demonstrated through work experience, training, military service, or education.
• Understanding of commercial real estate transactions, industry terms and capital markets.
• Demonstrated capacity to achieve results in a dynamic setting.
• Skilled in managing sensitive information while upholding privacy.
• Handling workload and special projects efficiently.
• Strong verbal and written communication skills.
• Organizational and administrative skills.
• Ability to work both independently and within a team environment.