Associate Director

About the role

The Associate Program Director is responsible for the operational oversight, administration and management of one or more operational reimbursement program teams. This includes responsibility for hiring, leading, and training an operational team of Program Managers, Supervisors, Care/Case Managers, and various other related positions.

Responsibilities

• Set workflow expectations and operating direction of various reimbursement and patient access programs
• Challenge the status quo in search of new processes, ideas, technology to deliver on growth and improve competitive position
• Generate innovative ideas and solutions to meet and exceed customer experience and drive margin
• Lead role in presenting to internal leadership strategic direction, analysis and presentation of key findings within data analysis necessary to support programs' operations
• Establish goals and expectations for the team, set direction and influencing team performance to established goals through the development and coaching of managers
• Establish and execute internal core competency requirements as minimum training standards for assigned teams. Determine content and new core competencies as the department's responsibilities evolve to meet new challenges of the business
• Primary ownership of all day-to-day budget and finance management, including reconciliatoin and invoicing management with the internal finance team and client counterparts
• Responsible for consistency of quality interactions within the department
• Deliver effective people-leader communication, performance management and goal setting to drive highly-engaged program teams
• Directly and through subordinate leaders, drive assigned performance responsibilities of teams and team members
• Lead the analysis and writing of client reports and other deliverables
• Monitor and report on program statistics and metrics used to measure the performance of program teams and assigned Program Managers
• Participate with Hub Services and company leadership to improve process and performance
• Travel as needed to and attend related meetings/conferences as required
• Cultivate and manage relationships with key contacts in professional organizations and medical professional societies
• Participate in interviewing prospective employees, evaluating current employees, and training employees
• Provide verbal and written feedback to team members based on performance reviews, statistics, QA results, and observed behaviors
• Utilize Valeris’ values as the driving force behind the team’s success
• On time adherence to training deadlines for all corporate policies and procedures
• Perform additional tasks or projects as assigned

Qualifications

• Bachelor’s degree; Master’s preferred
• 7-10 years of experience; minimum 5 years in Pharma or Healthcare industry including previous management experience
• Advanced problem-solving skills with the ability to work cross-functionally to resolve issues and generate results among potentially conflicting constituencies
• High-level of confidence, integrity, enthusiasm, executive presence and a personality that fits a fast-paced, energetic and proactive organization
• Proven ability to work in a team environment
• Exceptional verbal and written communication and presentation skills required to both internal and external clients
• Ability to build strong relationships with peers, across the organization and the senior leadership team
• Exceptional interpersonal skills and ability to influence sometimes without explicit authority