Associate Director

About the role

Queens Hospital Center is making good on its promise to the people of southeastern and central Queens to maximize both patient convenience and positive clinical outcomes. Residents of Queens can count on the delivery of quality medical care right in their own borough. In 2002 the hospital opened a state-of-the-art, 261-bed facility that includes the Queens Cancer Center, the first comprehensive cancer treatment center in the borough. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons. NYC Health + Hospitals/Queens is the first municipal hospital in the borough of Queens. The hospital offers high-quality behavioral health care for its multicultural population.

Responsibilities

• Directs and supervises staff and support departments; coordinates special services and activities of related support and professional service departments.
• Prepares operating plans and drafts of plans, policies, programs, and procedures.
• Implements improved systems and procedures; monitors systems; controls and audits programs.
• Makes studies of adequacy and effectiveness of general administrative and support services and makes recommendations.
• Prepares data for budget preparation, operating and statistical reports, analysis, and makes recommendations.
• Monitors requisitioning of supplies and equipment.
• Requisitions materials and supplies for administrative, professional, and support service activities.
• Prepares studies on patient care standards, makes analysis, and prepares recommendations.
• Attends management staff meetings, conferences, and consults with Medical and Support Services departments.
• May represent hospital administration in hospital functions and programs.
• Assists in grant proposal writing and in submitting revenue and expenditure reports for special funded programs.
• Assists in the review and root cause analysis (RCA) of Department of Health reportable incidents.
• Assists in the review and RCA of certain non-reportable incidents.
• Prepares case chronologies for RCAs and administrative reviews.
• Investigates reported incidents not requiring an RCA.
• Consults with the Director of Risk Management and Legal Counsel on medical/legal issues on a case-by-case basis.
• Follows up on guidelines and plans for quality improvement and patient safety.
• Conducts daily review and investigation of Occurrence Reports.
• Enters Occurrence Report investigations into the Risk Management OR database (VOICE).
• Confers with hospital departments for follow-up on Occurrence Reports.
• Performs comprehensive review and assessment of medical records.
• Assists in the development and implementation of special projects and programs that address Risk Management and related patient care issues, as identified by the AED of Risk Management, in coordination with behavioral health leadership.
• Follows up on recommendations, corrective action plans, and measures of success resulting from RCAs and occurrence report investigations.
• Serves as liaison with health care professionals and HHC legal affairs regarding patient rights issues, including consents, health care surrogates, social services, and other legal issues.
• Provides consultations to hospital staff and assists with resolution of patient issues.
• Interviews healthcare professionals involved in matters under investigation.
• Keeps abreast of recent literature on health care and risk management.
• Assists in the entry of information for Board Report statistics.
• Prepares case summaries for reported cases for the Board Report.
• Keeps statistics on reviews and matters as needed.
• Investigates patient allegations of abuse and neglect.
• Attends assigned hospital meetings, including review of committee information, as requested by the AED of Risk Management.
• Attends weekly risk departmental meetings.
• Attends necessary trainings under OMH for risk management and participates as the liaison between OMH as deemed by the Associate Director for Risk Management/coverage.
• Performs other functions as assigned by the Director of Risk Management.

Qualifications

• Master’s Degree from an accredited college or university in Health Care Administration, Public Health, or a related discipline; and four (4) years of experience at a responsible management and administrative level.
• OR Bachelor’s Degree from an accredited college or university in disciplines listed above; and five (5) years of experience as described above.

Preferred qualifications

• Registered Nurse with a current NYS license.
• Bachelor’s degree required.
• Master’s Degree in Nursing or graduate degree in a Health Care related field preferred, but not an absolute requirement.
• OR JD from an accredited Law School with experience in Health Care or medical litigation.
• Proficiency and familiarity with electronic medical records.
• Leadership experience.
• Experience conducting investigations.