Associate Digital Support Specialist

About the role

The Associate Digital Support Specialist will provide the daily operation of the Customer Support function for GreenStone customers with the Customer Portal and online banking products.

Responsibilities

• Answer phone calls and emails from external customers using MyAccess and Online Banking.
• Help customers log in to their accounts and answer any questions they may have about our digital tools.
• Engage with customers to provide feedback to the applications services team to improve the user experience.

Requirements

• High School diploma
• 1+ years of technical or business experience
• 1+ years of customer service experience

Qualifications

• Bachelor’s degree in Information Systems, Computer Science or related majors preferred.
• A proven track record of excellent customer service experience.
• Experience with Farm Credit business processes is desired.

Skills

• Excellent communication skills
• Technical proficiency with digital tools
• Customer service orientation

Benefits

• 15 vacation days, 12 sick days, and 12 paid holidays per year
• 16 hours of volunteer time
• Paid parental leave
• 401(k) plan – up to a 9% employer contribution/match
• Medical, Dental, Vision, STD, LTD, Life/AD&D benefits, etc.
• $150/year Logo Wear allowance
• $400/year Wellness Subsidy/Reimbursement & wellness programs
• $6,000 lifetime maximum Student Debt repayment program
• Yearly bonus/incentive opportunity available to all benefit eligible employees

Pay

• Details on pay are not specified in the job posting.

Schedule

• Consistent schedule of 8:00am-4:30pm Eastern, Monday – Friday
• Weekly On-Call support from 5:30pm-8:00pm Eastern, Monday – Friday
• Hybrid schedule with a minimum of one week on-site training in the Corporate Office within the first 30 days