Digital Business Support Specialist

Supports Digital Business groups within the Business Solutions Department. Digital Business services include, but are not limited to simple online banking services such as viewing and internal transfers, Business Bill Pay, Business Mobile Deposits and online administration capabilities. Digital Corporate offers more in‑depth services such as ACH submissions, Wire Transfers, Positive Pay, and Merchant Capture services which may be additional responsibilities. Basic knowledge of business relationships and services to include analysis, sweeps and ownership will be necessary. Provides high‑level assistance with software required to utilize these services, assists with initial set up and review of Digital Business clients, troubleshoots issues with software providers and the Bank’s core processor and provider of the Services, assists with implementations of new Digital Business services.

Responsibilities

• Perform all system functions relating to Digital Business Online Banking, including setting up new Digital Business Online Banking customers, adding, changing and deleting system access, Bill payment access and troubleshooting, resetting passwords, and troubleshooting with clients and processors.
• Back up to reviewing and releasing ACH files, support to wire transfer process, Positive Pay files, and Merchant Capture services.
• Interact with Business Solutions Sales Staff to ensure timely and efficient set up of Business Solutions Services.
• Provide phone and email support to Business Solutions clients.
• Back up to review and release ACH files periodically throughout the day after determining adherence to pre‑determined limits.
• Back up to review and maintain up‑to‑date Agreements, Authorizations, Credit Reviews and Correspondence relating to Business Online Banking customers and ensure consistency with system information.
• Assist with maintenance of all Sweep accounts, including documentation for ZBA Sweeps, TBA Sweeps and Federated Sweep Accounts.
• Assist with distribution of annual disclosures, ACH Rules, and Holiday processing.
• Stay up to date with Treasury Management regulatory requirements.

Requirements

• 2 years experience in Retail or Business Banking; experience in Treasury Management preferred.
• Proficient with computer applications (bank applications, Internet, MS Word & Excel).
• Excellent customer service skills.
• Excellent communication skills.
• Attention to detail.
• Accuracy.
• Neatness.
• Punctuality.
• Organized.
• Adherence to deadlines.

Essential Mental & Physical Requirements

• Ability to travel if required to perform the essential job functions.
• Ability to work under stress and meet deadlines.
• Ability to read and interpret documents as required.
• Prolonged periods of sitting at a desk and working on a computer may be required.
• Ability to lift/move/carry approximately 15 pounds if required; accommodations will be provided when possible.

Gulf Coast Bank & Trust Company and its subsidiaries are committed to a diverse and inclusive workforce and to providing equal employment opportunities without regard to race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, marital status, military and veteran status, disability, or any other characteristic protected by law.