Associate IT Support Specialist

About the Role

Supports audio-video technology at a basic level. References centralized AIT Field Operations knowledge bases. Performs basic level repairs for company devices. Works with designated information technology vendors for support. Meets the standard service level agreement (SLA) for incidents and requests. Leads projects and special initiatives within allotted timeframes. Follows and maintains AIT standard operating procedures for field operations. Performs preventive maintenance on authorized company devices. Works with enterprise AIT technical and business support teams as required. Installs consumer-based hardware and software on devices and operating systems. Provides detailed descriptions within internal service ticket system. Follows AIT standards for devices and software. Performs other duties as assigned.

Responsibilities

• Communicates with consumers to provide solutions to technical problems
• Supports audio-video technology at a basic level
• References centralized AIT Field Operations knowledge bases
• Performs basic level repairs for company devices
• Works with designated information technology vendors for support
• Meets the standard service level agreement (SLA) for incidents and requests
• Leads projects and special initiatives within allotted timeframes
• Follows and maintains AIT standard operating procedures for field operations
• Performs preventive maintenance on authorized company devices
• Works with enterprise AIT technical and business support teams as required
• Installs consumer-based hardware and software on devices and operating systems
• Provides detailed descriptions within internal service ticket system
• Follows AIT standards for devices and software

Qualifications

• High School Grad or Equivalent [Required]
• Associate [Preferred] in computer technology
• 1+ years experience in the desktop environment [Required]

Required Skills

• Basic working knowledge of various Internet Browsers
• Familiarity with Microsoft Office suite
• Familiarity with current Microsoft and Mac operating systems
• Basic familiarity with device imaging processes
• Basic knowledge of mobile devices hardware
• Familiarity with projects and time tracking
• Demonstrates effective technical troubleshooting and problem-solving skills, with some supervision
• Basic knowledge of workstation management software
• Familiarity with common peripherals and accessories
• Basic working knowledge of best IT security practices
• Basic understanding of IT network hardware, software, and general concepts

Preferred Skills

• Experience working in a Healthcare environment
• Experience working in a consumer centric environment

Certifications

Must have ONE of the following valid IT related certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, Cisco CCNA, ISC2 CC, AWS Certified Cloud Practitioner, Microsoft 365 Certified: Endpoint Administrator Associate, or Microsoft Certified: Fundamentals series (Azure Cloud, AI, Data, Security etc.)

Benefits

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time, Day shift

Pay

$24.89 - $46.30