Associate Digital Product Manager

Why join us?

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

About the role

As an Associate Digital Product Manager, you will assist in executing Herman Miller Group's digital strategy across multiple digital products. You will manage the launch and production of customer-facing technologies and websites, and support users, using a combination of both in-depth product knowledge and HMI's customer-facing technology.

Responsibilities

• Act as the champion of the user’s needs, engage with internal and external stakeholders to collect requirements.
• Collaborate with product and engineering teams on both internal and external bugs and feature improvements.
• Consult and advise users and stakeholders (including but not limited to: salespeople, dealers, customers, and vendors) on business processes and general application of Herman Miller's customer-facing technology.
• Perform implementation for customers and end users, including the configuration of systems and customization requests.
• Educate customers on current technology solutions for how they can solve a business need, including user training sessions, demonstrations, and support.
• Ensure that all necessary user acceptance, performance, and post-production testing is conducted and documented according to Herman Miller testing guidelines.
• Manage quality assurance for implemented solutions.
• Manage web content for various customer-facing technologies.
• Proactively communicate and collaborate with internal customers to analyze business information needs and functional requirements.
• Provide training for users as necessary.
• Research and maintain knowledge of emerging technologies and how they may optimize current business practices.
• Utilize analytics and customer research to measure product effectiveness and to direct future product development.

Requirements

• Bachelor's Degree in IT or Business, or a related field, or an equivalent combination of education and experience.
• 3 years of experience in IT, marketing, product, or delivery management, preferably within digital.

Skills

• Knowledge of how current trends and technology may be used to support business partners.
• Proficient understanding of how technology solves identified business problems.
• A history of delivering consistent results with a high attention to detail.
• Experience with data analytic tools such as Google Analytics, Tableau, PowerBI, and advanced Excel usage preferred.
• Strong analytical and technical skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Proven organizational and time management skills; must be self-motivated and able to work independently.
• Demonstrated high level of written, verbal, and interpersonal skills to communicate information, ideas, procedures, and processes in a logical sequence; at a level appropriate to the audience and resulting in effective working relationships.
• The ability to use office automation, communication, software, and tools in the Herman Miller office environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to perform all essential functions of the position with or without accommodations.