Associate - Digital Product Management

About the role

American Express is expanding its platform capabilities with the goal of scaling our Acquisition experiences consistency, speed, and governance across Consumer, MGM, and Commercial product lines. This role sits at the heart of that effort, supporting the Platform Product Director, Product Analysts, and cross-functional team. This is a platform-focused role, which means the work is less about shipping end-user features and more about enabling teams to build better, faster, and more consistently. If you're energised by systems thinking, cross-team collaboration, and the idea that great infrastructure makes great products possible—this is for you.

About the team

The Platform Team at American Express is building the foundation that enables faster, more consistent product development at scale to accelerate efficiency & time-to-market across our global product lines. This is a collaborative, high-impact team where your work will directly influence how products are built across the enterprise. We value intellectual curiosity, clear thinking, and a genuine interest in scaling products & experiences globally.

Responsibilities

• Drive & help define the Platform roadmap, establish new working models cross functionally and help to scale our Acquisition Experiences globally
• Support experimentation and feedback loops for insights to scale globally whilst driving forward Platform strategy
• Manage end-to-end delivery lifecycle, own PI process for team including prioritization efforts cross functionally
• Partner closely with core teams to ensure experiences are scaled efficiently
• Collaborate across marketing, design, analytics and engineering to deliver robust journey improvements at pace
• Support divergence governance processes—helping teams evaluate when to customise vs. adopt shared components
• Maintain traceability between platform decisions and downstream product impacts
• Contribute to the development of scoring models, decision frameworks, and playbooks

Ways of working

• Comfortable with ambiguity—platform work is often more strategic and less defined than purely feature-driven delivery
• Systems thinker who can trace how a component decision ripples across multiple products and teams
• Self-directed and proactive—able to identify what needs documenting or analysing without being asked
• Collaborative—effective at working across disciplines
• Detail-oriented without losing sight of the bigger picture

Stakeholder & cross-team collaboration

• Act as a connective layer between platform engineering, design, and experience product teams
• Facilitate working sessions, document decisions, and track follow-ups
• Help communicate the value of shared components to leadership and partner teams
• Support multi-market rollout coordination (e.g. international expansion of Libraries, Platform Upgrades etc.)
• Stakeholder management skills with the ability to build credibility across engineering and product teams

Qualifications

Must-Have Skills

• 2+ years in a product analyst, business analyst, or related role
• Strong requirements gathering and documentation skills (user stories, PRDs, acceptance criteria)
• Comfortable working on platform, infrastructure, or enablement products—not just consumer-facing features
• Experience analysing cross-team dependencies and managing competing priorities
• Proficiency with JIRA, Confluence, or similar tools
• Strong written communication—able to produce clear async documentation for technical and non-technical audiences

Strong Preference

• Experience with shared component libraries, design systems, or developer-facing platforms
• Familiarity with API documentation and technical specifications
• Experience supporting multi-team or multi-market rollouts
• Dashboard and reporting tools
• Figma familiarity at a reviewer/handoff level
• Background in fintech, regulated industries, or large enterprise environments

Nice to Have (Curiosity Over Experience)

We don't expect expertise here—but we do want someone who's genuinely curious and eager to grow into these areas alongside the team:

• Awareness of design system governance or component contribution models
• Interest in agentic AI and AI-assisted product workflows
• Exposure to platform adoption tracking or internal developer tooling
• Experience with divergence or configuration decision frameworks

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.