Associate -Digital Product Management - Digital Workplace
American Express · Atlanta, GA · 1 mo ago
MarketingFull-time
Responsibilities
- Support the day-to-day product management of Microsoft 365 enterprise productivity services used across business units
- Aid in planning, coordinating, and executing product enhancements, releases, and platform updates impacting end users
- Help identify opportunities to improve employee workflows, productivity, and user experience across Office applications
- Partner with senior product managers to ensure a consistent, scalable, and user-centered experience across all M365 tools
- Evaluate how employees interact with Microsoft 365 tools and identify opportunities to improve usability and consistency, reduce friction in daily workflows, and enable more effective cross-tool collaboration
- Support product initiatives related to Microsoft 365 Copilot across enterprise productivity scenarios
- Assist in evaluating and documenting use cases where Copilot enhances
- Validate Copilot functionality, output quality, and user experience across applications
- Support development of best practices, usage guidance, and training materials for end users adopting AI capabilities
- Engage with stakeholders, gather requirements and feedback, and synthesize end-user insights into actionable recommendations
- Communicate product updates and changes to impacted user groups
- Build understanding of enterprise user needs across functions (e.g., Finance, Operations, Risk, HR)
Qualifications
- 2–4 years of experience in Product Management, Product Operations, or Digital Workplace roles
- Strong working knowledge of Microsoft 365 applications, including Word, Excel, Outlook, PowerPoint, and OneNote
- Understanding of how Microsoft 365 tools are used in enterprise business workflows
- Experience supporting product updates, system enhancements, or enterprise technology implementations
- Strong organizational and documentation skills with attention to detail
- Ability to translate business needs and user feedback into clear product requirements
- Strong communication skills with the ability to collaborate across technical and business stakeholders