Jobs · Marketing · Georgia

Associate -Digital Product Management - Digital Workplace

American Express · Atlanta, GA · 1 mo ago
MarketingFull-time

Responsibilities

  • Support the day-to-day product management of Microsoft 365 enterprise productivity services used across business units
  • Aid in planning, coordinating, and executing product enhancements, releases, and platform updates impacting end users
  • Help identify opportunities to improve employee workflows, productivity, and user experience across Office applications
  • Partner with senior product managers to ensure a consistent, scalable, and user-centered experience across all M365 tools
  • Evaluate how employees interact with Microsoft 365 tools and identify opportunities to improve usability and consistency, reduce friction in daily workflows, and enable more effective cross-tool collaboration
  • Support product initiatives related to Microsoft 365 Copilot across enterprise productivity scenarios
  • Assist in evaluating and documenting use cases where Copilot enhances
  • Validate Copilot functionality, output quality, and user experience across applications
  • Support development of best practices, usage guidance, and training materials for end users adopting AI capabilities
  • Engage with stakeholders, gather requirements and feedback, and synthesize end-user insights into actionable recommendations
  • Communicate product updates and changes to impacted user groups
  • Build understanding of enterprise user needs across functions (e.g., Finance, Operations, Risk, HR)

Qualifications

  • 2–4 years of experience in Product Management, Product Operations, or Digital Workplace roles
  • Strong working knowledge of Microsoft 365 applications, including Word, Excel, Outlook, PowerPoint, and OneNote
  • Understanding of how Microsoft 365 tools are used in enterprise business workflows
  • Experience supporting product updates, system enhancements, or enterprise technology implementations
  • Strong organizational and documentation skills with attention to detail
  • Ability to translate business needs and user feedback into clear product requirements
  • Strong communication skills with the ability to collaborate across technical and business stakeholders

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