Associate Customer Success Manager, Screening
About the role
At Exact Sciences, we're helping change how the world prevents, detects, and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.
Responsibilities
- Support efforts to engage, retain, and grow the customer base by completing assigned tasks and following established processes.
- Cook with the sales community and CSM by completing assigned alignment tasks that support targeted business objectives and strategic initiatives.
- Assists in convening and coordinating cross-functional teams by preparing materials, scheduling meetings, and supporting the implementation of plans and process improvement activities.
- Partner with internal teams by providing task-level support that helps enable business strategy and maintain consistency in execution.
- Analyze account data by gathering information, performing routine data review, and escalating identified issues or trends to appropriate team members.
- Demonstrate willingness to support activities outside functional boundaries to help understand and influence variables that impact the customer experience.
- Demonstrate passion for providing a world-class service standard by consistently aligning work with the mission and values of Exact Sciences.
- Ability to apply strong critical thinking and analytical skills.
- Ability to be effective with time management, prioritization skills, and change management.
- Ability to apply excellent communication skills, both written and verbal.
- Ability to apply interpersonal and networking skills to drive successful relationship building.
- Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
- Support and comply with the company’s Quality Management System policies and procedures.
- Maintain regular and reliable attendance.
- Ability to act with an inclusion mindset and model these behaviors for the organization.
- Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
- Ability to travel up to 15% of working time away from work location. May include overnight/weekend travel.
Requirements
Minimum Qualifications:
- Bachelor’s Degree in Life Sciences, Business Administration, Marketing or field as outlined in the essential duties; or
- High School Diploma or General Education Degree (GED) and 4 years of relevant experience in lieu of Bachelor’s Degree.
Preferred Qualifications:
- 4+ years of experience in customer service in a medical, healthcare or biotech field.
- 2+ years of experience in project management role in a medical, healthcare, or tech field where organization and planning skills are essential.
- Experience in hospital and health system operations and data needs.
- Experience in process documentation and improvement initiatives.
Qualifications
Minimum Qualifications:
- Bachelor’s Degree in Life Sciences, Business Administration, Marketing or field as outlined in the essential duties; or
- High School Diploma or General Education Degree (GED) and 4 years of relevant experience in lieu of Bachelor’s Degree.
Skills
Strong customer service skills, effective communication, reliability, and the ability to work both independently on assigned tasks and collaboratively as a member of the Exact Sciences team.
Benefits
The annual base salary shown is for this position located in US - WI - Madison on a full-time basis. In addition, this position is bonus eligible. Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.
Pay
$48,000.00 - $85,000.00
Schedule
Full-time