Associate Customer Success Manager

About the role

You will manage a the post-sale portfolio of smaller or lower-spend customers, ensuring they achieve measurable value and remain engaged throughout their lifecycle. You’ll drive product adoption, monitor customer health, and proactively identify risks and opportunities. This role is ideal for someone who thrives in a fast-paced environment, enjoys building relationships, and is eager to grow within Customer Success.

Responsibilities

• Own post-sale relationships for a portfolio of smaller accounts.
• Drive product adoption, usage, and satisfaction through proactive engagement.
• Monitor customer health and usage trends to identify risks and opportunities.
• Conduct regular check-ins and success reviews to ensure value realization.
• Collaborate with internal teams to resolve issues and support renewals.
• Maintain CRM and Customer Success tools for visibility and accountability.
• Contribute to scalable processes and content that enhance the CS function.

Requirements

• Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience).
• 1–3 years in Customer Success, Account Management, or similar role within a SaaS company.
• Proficiency in CRM and Customer Success platforms; eagerness to learn and grow.

Qualifications

• Relationship-focused, detail-oriented, and passionate about helping customers succeed.
• Thrive on managing multiple priorities and enjoy creating positive experiences for every customer interaction.

Skills

• Relationship Builder: Connects easily with customers and fosters trust through clear communication.
• Customer Advocate: Prioritizes customer goals and works tirelessly to deliver value.
• Organized & Efficient: Manages a high-volume book of business without sacrificing quality.
• Curious & Growth-Oriented: Seeks opportunities to learn, improve processes, and expand skills.
• Collaborative Partner: Works seamlessly with internal teams to resolve issues and create a unified customer experience.
• Data-Informed: Uses insights to guide engagement strategies and prioritize actions effectively.

Benefits

• Flexibility & Work-Life Balance: Policies designed to help manage personal and professional responsibilities.
• Career Development and Growth: Programs to prepare talent for tomorrow’s challenges and deliver real-world solutions.
• Industry Competitive Benefits: Comprehensive benefit plans including paid leave, mental health days, retirement savings, and tuition reimbursement.
• Culture: Global recognition for inclusion, flexibility, work-life balance, and more.
• Social Impact: Opportunities to give back to the community and engage in pro-bono consulting projects and ESG initiatives.
• Making a Real-World Impact: Helping customers pursue justice, truth, and transparency.

Pay

The target total cash compensation range varies across locations. For any eligible US locations, the target total cash compensation range for this role is $70,700 USD - $131,300 USD. Pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity.