Associate Customer Success Manager

Position Overview

We're seeking an Associate Customer Success Manager to join our Customer Success team in a remote capacity within the United States, with preference given to candidates located in the Chicago, Dallas, and Atlanta areas. The ideal candidate is an early-career professional who is eager to learn, build customer relationships, and grow within Customer Success.

What You’ll Do

• Deliver exceptional customer service to drive retention and NPS.
• Build trusted customer relationships and set clear expectations.
• Lead QBRs and Strategic Success Planning discussions.
• Monitor customer health, engagement, and product adoption.
• Partner across teams to resolve issues and support growth.

Qualifications

• 1–3 years of client-facing, support, or professional services experience.
• Strong communication skills with a customer-first, empathetic approach.
• Familiarity with Salesforce or other CRM platforms.
• Detail-oriented with an interest in leveraging AI to improve efficiency.

Benefits

• A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter.
• A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day: Medical, Dental, and Vision Coverage, Holiday and Vacation Time, Health & Wellness Days, Bonus Day for Your Birthday.
• A targeted starting base salary in the United States for this position ranges from $60,000 - $85,000 USD.

About the Role

We're transforming the insurance industry and creating a place where amazing career moments are made possible. With 40+ years of experience in the Insurtech game, we're not just redefining what's achievable, we're creating a culture built on values that make us indispensable to each other.