Associate Customer Success Manager

Responsibilities

• You will join a team of collaborative CSMs and reporting to our Manager of SMB Customer Success.
• Everyone on the team is here to do more than just be a great CSM. We're all working together to build an exceptional customer success function and a generational business, and everyone is extremely close to-and has influence over-important decision-making at the company.
• This is a special opportunity for the right person.
• At DX, the challenge isn't firefighting or dealing with a buggy product. Our challenge is partnering with customers to ensure DX drives real change and positive impact at their company.
• Every CSM will have a great supporting cast, allowing you to focus on being proactive and strategic rather than reactive.
• Become a product expert and a master of our customer success process
• Own the full customer lifecycle, from implementation, to driving program success (utilization, business alignment, use case development and fulfillment) and running the renewal
• Create and maintain a customer success plan, tracking success initiatives
• Maintain accurate forecasts for renewals and track their progress
• Identify and resolve potential renewal challenges to ensure a high renewal rate
• Establish DX as a key strategic driver of our prospect's business goals, leading them to integrate DX insights into their company workflows
• Arrange and conduct Executive and C-level services-related discussions according to the account strategy
• Discover opportunities for expansion and growth within accounts by identifying potential use cases where DX can support
• Collaborate closely with all functions of the business to ensure our customers are successful
• Proactively track and report key account metrics to measure success and identify areas for improvement

Qualifications

• Join a team of collaborative CSMs and reporting to our Manager of SMB Customer Success.
• Work closely with all functions of the business to ensure our customers are successful.
• Proactively track and report key account metrics to measure success and identify areas for improvement.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.