Associate Customer Success Manager

About the role

Responsible for providing exceptional customer service through various channels including phone, email, chat, and social media. Conducting initial assessments, resolving issues, and escalating complex cases as needed.

Responsibilities

• Handle inbound and outbound calls in a professional manner
• Respond promptly to customer inquiries via email and chat
• Escalate difficult or complex issues to supervisors or management
• Utilize CRM tools to manage customer interactions and track progress
• Follow up with customers to ensure satisfaction and gather feedback
• Adhere to company policies and procedures

Requirements

• High school diploma or equivalent
• Excellent communication skills, both verbal and written
• Ability to work independently and under pressure
• Basic computer literacy, including familiarity with CRM software
• Experience in customer service preferred

Qualifications

• Strong problem-solving and analytical skills
• Ability to prioritize tasks and manage time effectively
• Knowledge of industry-specific terminology helpful

Skills

• Customer service skills
• Technical proficiency with CRM systems
• Effective communication and interpersonal skills
• Problem-solving abilities

Benefits

• Competitive compensation package
• Flexible work schedule options
• Professional development opportunities
• Health insurance benefits
• Employee assistance programs

Pay

$20 - $25 per hour based on experience and qualifications

Schedule

Variable, typically 40 hours per week, flexible scheduling options available