Associate Customer Success Manager

About the role

The Flashpoint Customer Success team is growing and is hiring an Associate Customer Success Manager. We are looking for an energetic and customer-centric professional to cultivate and manage strong relationships with key stakeholders on threat intelligence, fraud prevention, and physical security teams.

Responsibilities

• Serve as a trusted advisor and the face of Flashpoint to our customers through email, monthly touchpoints, and Strategic Business Reviews
• Own the relationship with the customer, thoroughly understand their use cases, stakeholders, and requirements
• Work internally across multiple Flashpoint teams to enhance our product offerings
• Develop a deep expertise in Flashpoint products and services by staying up-to-date on product enhancements, new features, and technical documentation
• Enable customers to focus on threats that matter, make smarter decisions and protect their people, places and assets

Requirements

• Experience with Cyber Threat Intelligence, operations within the intelligence community, and cybersecurity operations
• Troubleshooting, problem-solving, and critical thinking skills
• Great client-facing skills, both written and verbal communication skills
• Customer facing experience, preferably in a tech-driven environment
• The capacity to act both as a team player and a coach
• A background in the broader intelligence community or military intelligence is desired and contributes to success in our team

Qualifications

• Proactive approach
• Exceptional organizational skills
• Ability to excel in a dynamic and rapidly changing environment

Skills

• Understanding of cybersecurity, cyber threat intelligence, vulnerability intelligence, geopolitical risk, physical security, fraud and brand protection

Benefits

• Diversity. Flashpoint is committed to fostering, cultivating and preserving a culture of diversity, inclusion, belonging, and equity.
• Culture and Belonging. Our company’s culture isn’t something you join, it’s something you build and shape, and each person's unique backgrounds and experiences contribute to who Flashpoint is and will become.
• Perks. Flashpoint understands that personal wellness is one of the keys to a happy, healthy and productive work environment. That’s why we also prioritize health and wellness perks like gym reimbursements, expensed lunches, cool cultural initiatives and inclusive employee events.
• Career Growth. Flashpoint is invested in the growth of our team members and understands that frequent, two-way feedback is critical to that growth. We encourage regular one-on-one meetings with your manager, a regular schedule of performance reviews, learning and development opportunities, and guidance through formalized career paths; whether that be towards being a great manager, being a great individual contributor, or a lateral move to gain breadth of knowledge and experience.

Pay

Base Pay Range: $82,900- $85,000 per year plus bonus

Schedule

Full-time

Why Flashpoint Is a Great Place To Work

• Diversity. Flashpoint is committed to fostering, cultivating and preserving a culture of diversity, inclusion, belonging, and equity.
• Culture and Belonging. Our company’s culture isn’t something you join, it’s something you build and shape, and each person's unique backgrounds and experiences contribute to who Flashpoint is and will become.
• Perks. Flashpoint understands that personal wellness is one of the keys to a happy, healthy and productive work environment. That’s why we also prioritize health and wellness perks like gym reimbursements, expensed lunches, cool cultural initiatives and inclusive employee events.
• Career Growth. Flashpoint is invested in the growth of our team members and understands that frequent, two-way feedback is critical to that growth. We encourage regular one-on-one meetings with your manager, a regular schedule of performance reviews, learning and development opportunities, and guidance through formalized career paths; whether that be towards being a great manager, being a great individual contributor, or a lateral move to gain breadth of knowledge and experience.

How to Apply

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