Associate Customer Success Manager
eSkill · San Antonio, TX · 4 days ago
On-siteCustomer ServiceFull-time
Key Responsibilities
- Execute email campaigns and customer outreach using marketing and customer success platforms
- Monitor customer health and engagement metrics to identify customers who may need additional support
- Support auto-renewal activities by ensuring customers receive timely communications and required documentation
- Identify and route upsell and cross-sell opportunities to the appropriate sales team
- Respond to basic customer inquiries and direct more complex issues to the appropriate internal teams
- Maintain accurate customer records and activity in CRM and customer success platforms
- Collaborate with Customer Success, Sales, Marketing, and Support teams to deliver a seamless customer experience
- Track outreach performance and contribute ideas to improve customer engagement
Requirements
- 0-2 years of experience in customer service, customer success, sales support, or a related role
- Strong written and verbal communication skills
- Highly organized with excellent attention to detail
- Comfortable learning and using CRM and customer engagement tools (e.g., Salesforce, Gainsight, HubSpot, or similar)
- Able to manage multiple tasks in a fast-paced, high-volume environment
- Positive attitude and eagerness to learn and grow in Customer Success
Preferred Qualifications
- Experience with email campaigns or customer communications
- Familiarity with CRM systems and productivity tools
- Interest in SaaS, technology, or customer experience
- Internships or similar experiences
Benefits
- 401k with matching
- Health, dental, and vision benefits
- Paid time off and holidays
- In-person role at our downtown San Antonio headquarters