Associate Customer Success Manager
Position Overview
We're seeking an Associate Customer Success Manager to join our Customer Success team in a remote capacity within the United States, with preference given to candidates located in the Chicago, Dallas, and Atlanta areas. The ideal candidate is an early-career professional who is eager to learn, build customer relationships, and grow within Customer Success.
What You’ll Do
- Deliver exceptional customer service to drive retention and NPS.
- Build trusted customer relationships and set clear expectations.
- Lead QBRs and Strategic Success Planning discussions.
- Monitor customer health, engagement, and product adoption.
- Partner across teams to resolve issues and support growth.
Qualifications
- 1–3 years of client-facing, support, or professional services experience.
- Strong communication skills with a customer-first, empathetic approach.
- Familiarity with Salesforce or other CRM platforms.
- Detail-oriented with an interest in leveraging AI to improve efficiency.
About the Role
We’re transforming the insurance industry and creating a place where amazing career moments are made possible. This role offers the opportunity to develop skills the Applied way while supporting customer retention and success.
Benefits
- A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day.
- Medical, Dental, and Vision Coverage.
- Holiday and Vacation Time.
- Health & Wellness Days.
- A Bonus Day for Your Birthday.
Pay
The targeted starting base salary in the United States for this position ranges from $60,000 - $85,000 USD. To determine a new team member’s starting pay, we consider a variety of factors, including someone’s depth, breadth, and variety of experience, skills, and responsibilities.
Schedule
Candidate will need to reside in the United States, working arrangement will be remote.
Location
We are an equal opportunity employer and encourage military members and their spouses, as well as candidates without a degree or a background in tech to apply!