Associate Customer Service Representative Spanish Bilingual Everyday Banking

About the role

Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. This role supports customers and seeks ways to improve inquiries or issues from customers with empathy regarding financial products and services through various channels.

CSBB Operations delivers foundational operational and contact center services for the enterprise and consumer, small business, and wholesale customers. Services include deposits, payments, ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, text, chat, and social media services.

Responsibilities

• Support customers and resolve inquiries or issues through various channels such as phone, text, chat, video chat, and other lines of communication.
• Answer inquiries, resolve problems, and provide a best-in-class customer experience in a fast-paced, high-volume environment.
• Execute in a fast-paced, high-demand, metric-driven call center environment.
• Receive direction from supervisor and escalate questions and issues to more senior employees.
• Interact with team on basic information, plus internal or external customers.

Requirements

• 6+ months of Customer Service, Financial Services, or Contact Center support, or equivalent demonstrated through work experience, training, military experience, or education.
• Bilingual reading, speaking, and listening proficiency in Spanish/English (desired).

Desired Qualifications

• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues.
• Excellent verbal, written, and interpersonal communication skills with integrity and professionalism.
• Ability to execute in a fast-paced, high-demand, metric-driven call center environment.
• Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information.
• Knowledge, understanding, and experience of internet, mobile, and social media technology.

Job Expectations

• Must be able to attend full duration of required training period.
• This position is not eligible for visa sponsorship.
• Must work on-site at the location posted.
• Must complete and pass required language assessment.

Training Schedule

• Training class starts on 9/7 or 9/21 for 7 weeks.
• Training hours for weeks 1-4 are 8:30 a.m. - 5:30 p.m. Monday - Friday.
• Training hours for weeks 5-7 are 8:30 a.m. - 5 p.m. Monday - Friday.

Posting Location

401 W. Las Colinas Blvd. Bldg. #1, Irving TX 75039 @RWF22

Posting End Date

5 Aug 2026

Company Information

We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Drug and Alcohol Policy
Wells Fargo maintains a drug-free workplace. Please see our Drug and Alcohol Policy to learn more.