Associate Customer Service Representative - Credit Cards - Bilingual (Spanish/English)

About This Role

Wells Fargo is seeking an Associate Customer Service Representative - Credit Cards - Bilingual (Spanish/English) in Consumer Lending. Consumer Lending businesses empower millions of customers to achieve their dreams every day. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services. Find out why we're the #1 financial services company to grow YOUR career. Apply today.

Required Qualifications

• 6+ months of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Bilingual speaking, reading, and listening proficiency in Spanish/English

Desired Qualifications

• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues.
• Ability to execute in a fast paced, high demand, metric driven call center environment.
• Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy.
• Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers.
• Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information.
• Knowledge, understanding and experience of internet, mobile, and social media technology.

Job Expectations

• Must be able to attend full duration of required training period
• Must work on-site at the location posted
• This position is not eligible for Visa sponsorship
• Must complete and pass required language assessment
• Eligible to receive language differential

Training Schedule

Training class will be for 8 weeks. Training hours are 7:00 am - 3:30 pm, Monday-Friday. Initial schedule after training will be given post offer.

Job Location

4101 Wiseman Blvd., Building 205, San Antonio, TX 78251

Posting End Date

27 Jul 2026

Job Expectations

• Must be able to attend full duration of required training period
• Must work on-site at the location posted
• This position is not eligible for Visa sponsorship
• Must complete and pass required language assessment
• Eligible to receive language differential

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Recruitment and Hiring Requirements

Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.