Associate Customer Partnership Coach

Job Summary

This is an entry-level role that works exclusively with our shop and dealership customers to drive awareness and education of OEC technologies and competitive parts pricing programs. Increases overall parts sales through regular visits with customers onsite at their locations within an assigned territory to drive customer partnership and product utilization.

Key Responsibilities

• Visits shops and dealerships to ensure OEC product performance is being optimized. Ensures customer satisfaction to maintain product subscription levels.
• Identifies ways to strengthen partnerships with current customers and upsell additional products/services.
• Works closely with shops and dealerships to build cohesive team environments focused on selling more automotive parts through use of our ecommerce platforms.
• PARTNER WITH AUTOMAKER FIELD STAFF TO INCREASE OVERALL AWARENESS OF HOW OEC TECHNOLOGIES AND SOLUTIONS HELP DEALERS SELL MORE PARTS.
• PARTNER WITH CUSTOMER SUCCESS TEAM MEMBERS TO COORDINATE ACTIVITIES IN THE FIELD, IDENTIFYING AREAS OF OPPORTUNITY FOR FUTURE FIELD SUPPORT, AS WELL AS RELAYING FOLLOW UP ACTION ITEMS POST CUSTOMER VISIT IN A TIMELY MANNER.
• SUPPORTS REVENUE GENERATING INITIATIVES AS NEEDED THROUGH COLLABORATIVE PARTNERSHIP WITH INTERNAL DIRECT SALES AND NATIONAL ACCOUNTS TEAMS.
• UTILIZES OEC’S CRM (MICROSOFT DYNAMICS) TO MAINTAIN COMPLETE CALL RECORDS, VISIT NOTES, AND ACCURATE CUSTOMER/ACCOUNT INFORMATION AS WELL AS NOTATE SALES LEADS, WHICH SUPPORT INCREASED PRODUCT USAGE/SALES GOALS.

Education

A High School diploma or G.E.D. is required. An undergraduate degree from an accredited college or university with a focus in Marketing, Sales, Business Administration, or related discipline is preferred.

Experience

• At least 1 year of formal customer-facing experience, which could include internships, part-time roles, campus leadership, or service industry work.
• MUST ALSO BE ABLE TO DEMONSTRATE THE FOLLOWING SKILLS AND ABILITIES:
• Highly comfortable in a role with heavy national travel responsibilities (80% travel).
• Ability to set goals, track progress, and point to outcomes you've driven.
• Assertive and takes initiative; is a self-starter.
• Able to establish credibility and lasting relationships with customers.
• Able to manage competing priorities and stay organized in a fast-moving environment.
• Excellent written and verbal communication and presentation skills.
• Able to explain technical concepts to non-technical individuals.