Customer Care Coach

About the role

We're building a team focused on creating supportive experiences that help people feel encouraged, confident, and empowered in their personal growth.

Responsibilities

• Working one-on-one with individuals throughout the day
• Guiding participants through scheduled sessions using specialized program tools and technology (training provided)
• Helping individuals stay motivated and engaged through simple practices like journaling, gratitude exercises, goal setting, and habit-building
• Preparing daily plans to help participants get the most value from each session
• Tracking progress and updating internal records so the team stays aligned

Requirements

• 2+ years of full-time professional experience demonstrating reliability and strong work ethic
• Strong interpersonal skills with a naturally positive, people-focused attitude
• Clear communication skills both in person and in writing
• Ability to remain calm and supportive in fast-paced environments
• Willingness to learn, grow, and accept feedback
• Authorization to work in the United States

Qualifications

No specialized background required — we'll train you. If you have 2+ years of professional work experience, a strong work ethic, and enjoy helping people feel heard and supported, this role could be a great fit.

Benefits

• 90% employer-paid medical, dental, and vision coverage
• 10 PTO days (15 after the first year) + 10 paid holidays each year
• 401(k) retirement program

Pay

Commensurate with experience, starting at $25-$30/hr + quarterly performance based bonuses.

Schedule

Full-time position.